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Skills

  • Relationship development
  • Client relationship management
  • Sales and marketing
  • Business analysis
  • Agile project management principles
  • Strategic planning
  • Team management
  • Conflict Resolution & Mediation
  • Project organization
  • Data collection and analysis

Work Experiences

  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Achieved a 45% drop in absenteeism.
  • Welcomed new members and established and updated memberships in Summit Group procedure programs.
  • Taught Front Line Managers and Front Line Managers effective customer service techniques, resulting in a 11% increase in client satisfaction.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Identified metric areas in need of improvement and implemented category program, resulting in a 13% increase in productivity.
  • Used forecasting to figure out what changes needed to be made in the supply chain.

Summaries

  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Front Line Manager.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Optimize long-term success by effectively balancing targets with resources.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.

Accomplishments

  • Tracked and analyzed key performance indicators (KPIs), resulting in a 42% enhancement in operational efficiency across all shifts.
  • Contributed significantly to the attainment of CPA by improving operational compliance and ensuring 56% accuracy in process documentation.
  • Managed a cross-functional team of 16 employees to exceed quarterly production goals by 37% while decreasing operational expenses by $6.
  • Trained and onboarded 5 new hires, reducing training time by 67% and improving team onboarding satisfaction scores.
  • Reduced annual employee turnover by 17% through the use of strategic retention methods, saving the company $10 in recruiting and training costs.
  • Reduced overtime costs by 78% through effective workflow and staffing adjustments, saving the company $4 annually.
  • Introduced data-driven decision-making processes, improving resource utilization efficiency by 75% and saving up to $9 per year.
  • Collaborated with cross-functional teams in Raleigh to standardize processes, resulting in a 44% increase in productivity.
  • Facilitated continuous learning and development initiatives resulting in 70% improvement in employee engagement scores.
  • Proactively managed 5 customer escalations, driving a 64% increase in client satisfaction metrics year-over-year.

Affiliations

  • Association for Talent Development (ATD)
  • American Society for Quality (ASQ)
  • International Association of Business Communicators (IABC)
  • National Association of Social Workers
  • Institute of Industrial and Systems Engineers (IISE)
  • Association of Information Technology Professionals
  • International Coaching Federation (ICF)
  • Continuous Improvement Professionals Network (CIPN)
  • National Association for Workforce Development (NAWD)
  • Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • Certified Leader Coach - system
  • Certified Supervisor - National Center for Construction Education and Research (NCCER)
  • First Aid/CPR Certified
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Cisco Certified Network Associate (CCNA)
  • Certified Conflict Management Specialist (CCMS) - Ironclad Systems
  • Certified Public Accountant
  • Professional in Human Resources (PHR) – HR Certification Institute (HRCI)
  • Microsoft Certified Systems Engineer (MCSE)
  • ITIL Foundation Certification - AXELOS

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