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Skills

  • Auto repair process knowledge
  • Customer relations
  • Vendor relationship management
  • Negotiation and Conflict Resolution
  • Business operations
  • Cross-regional claims coverage
  • On-site damage assessment
  • Budgets
  • Team leadership and coaching
  • Process improvement

Work Experiences

  • Attended court proceedings.
  • Conducted agent and claimant interviews to review questionable claims to correct omissions and errors.
  • Reviewed original investigation reports and documents to address secondary concerns.
  • Transported HubSpot to one year customer locations.
  • Achieved a 47% reduction in regulatory discrepancies.
  • Boosted team performance by 60%.
  • Assessed ServiceNow vehicles.
  • Built positive relationships with vendors.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Examined claim forms and other records to determine insurance coverage.

Summaries

  • Accomplished Auto Field Adjuster with expertise in fraud detection, saving $16 over 18 months through meticulous investigations and partnerships with external vendors. Committed to ensuring claim accuracy and reducing operational inefficiencies by 32%.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Achieved better outcomes for policyholders.
  • Adept at handling high-value total loss claims.
  • Bringing a proven track record of success in Auto Field Adjuster roles throughout a progressive insurance industry career.
  • Auto Field Adjuster with 3 years of successful data analysis and strategic planning experience.
  • Costs were consistently reduced while profits were increased.
  • Review documentation and assess properties efficiently to determine damage levels, complete cost estimates, and maintain liability control.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven track record of using excellent negotiating skills to speed up settlements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Completed 13 auto damage evaluations per week, improving processing speed by 69% while maintaining high accuracy and compliance standards.
  • Investigated fraudulent claims through detailed vehicle inspections, preventing payouts on non-legitimate claims and saving the company $8 in 2019.
  • Streamlined claim documentation by 77% through implementing a standardized template system, which reduced repetition and error rates.
  • Collaborated effectively with legal teams to resolve liability disputes, saving the company $5 in potential legal fees in 2023.
  • Reduced overall claim processing time by 50% after developing and implementing a new standard inspection procedure for auto damage assessments.
  • Coached and developed junior team members, resulting in a 47% improvement in team accuracy and engagement in the claims review process.
  • Developed and delivered a CPA training program for incoming adjusters focusing on claims investigation techniques and fraud prevention.
  • Successfully conducted over 4 on-site vehicle damage investigations, reducing fraud and lowering company’s risk exposure.
  • Documented and resolved program which led to initiative.

Affiliations

  • Active participant in Insurance Appraisal and Umpiring Association (IAUA)
  • Rotary International
  • Insurance Institute for Highway Safety (IIHS) Membership
  • National Auto Care Association
  • Insurance Adjusters Continuing Education Program Participant for 2023
  • Property & Liability Resource Bureau (PLRB)
  • Lions Club
  • National Adjuster License & Certification through All-Lines Adjuster Program
  • Licensed claims adjuster for Texas state
  • Automotive Service Association (ASA)

Certifications

  • CompTIA Network+
  • Certified Vehicle Appraiser – American Society of Appraisers (ASA)
  • Motor Vehicle Accident Reconstruction Certification – Summit Group
  • Project Management Professional (PMP)
  • Certified Fraud Examiner (CFE) – method
  • Associate in General Insurance (AINS) – The Institutes
  • First Aid/CPR Certified
  • Insurance Appraisal Certification (IAC) for Total Loss Vehicles
  • Certified Auto Repair Professional (CARP)
  • Cisco Certified Internetwork Expert (CCIE)

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