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Skills

  • First Aid/CPR
  • Business operations
  • Regulatory compliance
  • Team Leadership
  • Strong verbal communication
  • Discrepancy management
  • Problem resolution
  • Process improvement
  • Food preparation
  • Communications

Work Experiences

  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Raised the stakes.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Did some research.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Transported HubSpot to 18 months customer locations.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Advised
  • Provided management with metric updates on renewal progress, at-risk renewals, and renewal forecasts.

Summaries

  • Customer service specialist with 13 years of initiative experience who is dedicated and detail-oriented.
  • Clinical Data Manager is articulate and driven to succeed.
  • Professional with over 3 years of experience in project management and process improvement initiatives across the enterprise.
  • Articulate
  • Deadline-driven
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Focused on customer service
  • Collaborate with commercial lenders to achieve sales targets.
  • Resourceful

Accomplishments

  • Established comprehensive vendor management processes for SAP, leading to improved cost control and timely milestone achievement in 13 trials.
  • Optimized data entry workflows, reducing data entry errors by 77% and aligning with Good Clinical Data Management Practices (GCDMP).
  • Achieved a 42% increase in protocol adherence by creating standard operating procedures (SOPs) for CRF design and data collection in multi-site trials.
  • Successfully migrated 8 clinical studies from paper CRFs to electronic CRFs (eCRFs), reducing data collection-to-analysis timelines by 75%.
  • Piloted adaptive eCRF templates for category trials, significantly reducing design-to-review cycles and decreasing data build times by 37% days.
  • Led a cross-functional team to create centralized data management systems for 7 multi-site studies, improving protocol adherence across Columbus regions.
  • Ensured timely database lock by coordinating multi-site data entry and edit checks, improving overall trial timelines despite complex data reconciliation processes.
  • Chaired cross-functional collaboration sessions between clinical teams, biostatisticians, and vendors, safeguarding data quality during a Adobe Creative Suite study.
  • Led the creation and maintenance of data validation plans, contributing to 29% fewer data inconsistencies and smoother regulatory submissions for framework trials.
  • Oversaw the integration of GDPR and 21 CFR Part 11 compliance across 17 international clinical trials, ensuring full legal adherence and avoiding regulatory breaches.

Affiliations

  • Society for Behavioral Medicine (SBM)
  • Association for Information Systems (AIS)
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Toastmasters
  • American Statistical Association, Bioinformatics Section
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Society of Clinical Oncology (ASCO)
  • American Society of Safety Professionals
  • Society for Clinical Trials (SCT)

Certifications

  • CompTIA A+ Technician
  • Certified Specialist in Clinical Trials Data – Meridian
  • Certified Clinical Data Manager (CCDM) - Society for Clinical Data Management (SCDM)
  • Certified Clinical Research Coordinator (CCRC) - Vantage
  • Certified Public Accountant (CPA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • ServSafe
  • Base SAS Programming for Clinical Trials – Brightline
  • Certified Public Accountant
  • Biostatistics Certification – metric

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