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Skills

  • Conflict resolution and mediation
  • Public speaking
  • Project organization
  • Problem resolution
  • Risk management processes and analysis
  • Document scanning
  • Dinner service planning
  • Market trend analysis
  • Project management
  • Staff development

Work Experiences

  • Led daily and weekly sales meetings in order to develop realistic sales forecasts and sales strategies.
  • Devised and coordinated process and procedure strategic plans, resulting in a $13 increase in sales revenue within three years.
  • Successfully introduced new product lines that resulted in a 16% increase in annual profits.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Achieved an average increase of 64%.
  • Achieved an increase of $5 in sales revenue.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and client relations talents.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Ready to contribute knowledge and skills gained over 2+ years in the Miscellaneous to a dynamic Summit Group management position.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Design and development of successful metric embedded software applications in the past.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • General knowledge of all aspects of the used car business and a consistent commitment to meeting vehicle sales quotas through expert sales management and leadership.

Accomplishments

  • Documented and resolved framework which led to process.
  • Spearheaded the transition from paper contracts to digital sales agreements, cutting customer processing time by 19%.
  • Developed team-building exercises that enhanced inter-departmental communication, reducing sales errors and missed opportunities by 19%.
  • Collaborated with finance team to approve and finalize vehicle loans, ensuring that 36% of deals were closed within the past year.
  • Successfully integrated new vehicle procurement strategies, resulting in an average gross profit increase of $7 per used car sold.
  • Analyzed monthly sales reports and adjusted strategies accordingly, resulting in a 54% increase in total quarterly revenue.
  • Revamped online sales strategy, increasing digital leads by 32% through enhanced web presence and targeted advertising efforts.
  • Proactively managed vehicle reconditioning processes, reducing time to market for pre-owned vehicles by 21% days.
  • Proficient in CRM software, maintaining accurate customer data that enhanced follow-up efforts and increased conversion rates by 83%.
  • Implemented dynamic pricing models based on market trends and consumer demand, increasing gross margin by 39% across the board.

Affiliations

  • Lions Club
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Partnered with Digital Retailing Innovators (DRI) Council
  • Affiliate with the Special Finance Group (SFG) for Automotive
  • Member of the Society of Automotive Industry Experts
  • Corporate Trainer for Automotive Sales Development Workshops
  • American Medical Informatics Association
  • National Alliance of Automotive Sourcing (NAAS) Partner
  • National Automotive Dealers Association (NADA) Member

Certifications

  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Customer Retention Strategy Certification, Lorman Education
  • CRM System Specialist, HubSpot Academy
  • ServSafe
  • Certified Sales Executive (CSE), Manufacturers' Representatives Educational Research Foundation (MRERF)
  • Multichannel Sales Strategy Certification, process
  • Certified Business Analysis Professional (CBAP)
  • Certified Automotive Inventory Control Specialist, National Independent Automobile Dealers Association (NIADA)
  • KPI Data Analytics Certification, framework

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