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Skills

  • Training coordination
  • Corrective action implementation
  • First Aid/CPR
  • Business operations
  • Root cause analysis
  • MS Office
  • Insurance billing
  • Administrative support
  • Inventory management
  • Communications

Work Experiences

  • Kept my system knowledge up to date by doing project management and performance reporting.
  • Achieved 16% defect reduction.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Assisted in the creation of framework procedures.
  • Achieved PMP within one year.
  • Saved money by developing functional solutions to initiative problems.
  • Answered 7 phone calls per three years to assist customers.
  • Collaborated with industry regulators.
  • Acted as the liaison between regulatory agencies and internal teams.
  • Met all quality objectives, including planning, control, and optimization strategies, in a consistent manner.

Summaries

  • Achieved cost reductions.
  • Communicative and team-oriented, with Salesforce expertise.
  • Quality Compliance Manager and team leader with 9 years of experience in process settings.
  • Student pursuing a Healthcare degree who is eager to contribute developed knowledge in the role of Quality Compliance Manager.
  • Expert in method with a strong aptitude for launched and coordinated.
  • Active leader with excellent communication and collaboration skills.
  • Quality Compliance Manager is a hardworking and dependable Quality Compliance Manager who excels at risk assessment and performance reporting.
  • Team-oriented, consistent, and diplomatic, with a focus on forming strategic alliances and improving the company's reputation.
  • In search of a challenging position in a fast-paced environment.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Implemented a real-time corrective action system for non-conforming products, reducing the time for internal conflict resolutions by 8 days.
  • Established and managed a compliance team that delivered OSHA training to 15 staff members, maintaining full alignment with legal and regulatory requirements.
  • Developed and executed a quality control process verification schedule, identifying and resolving 4 critical non-conformance issues before they impacted product shipment.
  • Reduced customer complaints by 30% within 18 months by implementing a customer feedback-driven continuous improvement program, focusing on product quality and service improvements.
  • Improved customer satisfaction by 24% through redesigning complaint tracking system and reducing average complaint resolution time from 15 days to 7 days.
  • Introduced proactive quality testing methods in collaboration with the R&D team to ensure new products met regulatory requirements, decreasing product launch delays by 4%.
  • Led a cross-departmental initiative to decrease waste generated in accordance with program, resulting in 66% reduction in waste management costs.
  • Overhauled internal audit processes, ensuring Ironclad Systems consistently met or exceeded regulatory requirements, eliminating audit findings for 11 consecutive years.
  • Restructured the internal communication processes for quality-related incidents, reducing critical response time from 10 days to 18 hours.
  • Successfully led cross-functional quality improvement initiatives, resulting in first-pass yield improvements of 61% and increased overall operational efficiency.

Affiliations

  • Member, American Society for Quality (ASQ)
  • Vice Chair, Compliance and Risk Management Committee, 2020
  • Certified Corporate Compliance & Ethics Professional (CCEP), Meridian
  • Reviewer, Regulatory Affairs Compliance Journal
  • Member, Institute of Operational Excellence
  • Active Participant, World Conference on Quality and Business Excellence
  • Member, International Federation of Quality Control
  • Member, International Association for Food Protection Compliance Division
  • Member, European Compliance Academy (ECA)
  • Active Contributor, Supplier Quality Management Forum

Certifications

  • Certified HACCP Auditor (CHA) - ASQ
  • CompTIA Security+
  • Certified Quality Auditor (CQA) – program
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association
  • CompTIA A+ Technician
  • American Academy of Financial Management (AAFM)
  • Certified Medical Device Auditor (CMDA)
  • ISO 14001: Environmental Management Systems Certification

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