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Skills

  • Cross-functional team leadership
  • Team building
  • Project organization
  • Document analysis
  • System management
  • Risk reviews
  • Audit process streamlining
  • Customer service
  • First Aid/CPR
  • Compliance audit management

Work Experiences

  • Worked with others to brainstorm new program possibilities.
  • Assisted clients in resolving risk management, business controls, and productivity issues.
  • Developed a reputation for punctuality and hard work.
  • Achieved PMP within one year.
  • Achieved President's Club for operational excellence.
  • Certified team members in PMP.
  • Met with clients to implement best practices, manage project needs, and improve processes.
  • Led and supported compliance teams that monitored mortgages and home equity loans, vehicle loans, credit cards, and deposits.
  • Finished framework of project, which resulted in program.
  • Answered 7 phone calls per three years to assist customers.

Summaries

  • Proven track record of identifying problems, gathering data, and drawing conclusions to help resolve them.
  • Student pursuing a Healthcare degree who is eager to contribute developed knowledge in the role of Quality Compliance Manager.
  • QuickBooks and HubSpot experts with exceptional interpersonal skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Active leader with excellent communication and collaboration skills.
  • Achieved a 66% reduction in non-conformance incidents.
  • Hardworking Compliance Manager who understands how to assess risk and compliance concerns by evaluating records and digital data.
  • Quality Compliance Manager is a hardworking and dependable Quality Compliance Manager who excels at risk assessment and performance reporting.
  • Compliance Manager with a track record of 13 years of success in policy development, program management, risk mitigation, and operational planning.

Accomplishments

  • Introduced proactive quality testing methods in collaboration with the R&D team to ensure new products met regulatory requirements, decreasing product launch delays by 4%.
  • Implemented root cause analysis processes that effectively reduced recurring defects on the production floor by 64%.
  • Championed a compliance review taskforce that facilitated regulatory readiness across multiple product lines, ensuring the successful rollout of Workday while adhering to procedure.
  • Led a cross-departmental initiative to decrease waste generated in accordance with program, resulting in 66% reduction in waste management costs.
  • Led continuous improvement projects that enhanced the company's adherence to FDA CGMP and improved product quality, reducing total defect costs by 67%.
  • Facilitated external audits, leading to zero major non-conformances and ensuring compliance with global quality standards, including system regulations.
  • Spearheaded a corrective and preventive action (CAPA) initiative that reduced recurring production issues by 24% over a 14 month period.
  • Improved customer satisfaction by 24% through redesigning complaint tracking system and reducing average complaint resolution time from 15 days to 7 days.
  • Collaborated with R&D, engineering, and production teams to develop effective product test protocols, reducing time-to-market for new products by 12 weeks.
  • Restructured the internal communication processes for quality-related incidents, reducing critical response time from 10 days to 18 hours.

Affiliations

  • Certified Corporate Compliance & Ethics Professional (CCEP), Meridian
  • Member, Institute of Operational Excellence
  • Certified Risk Management Professional (CRMP), Ironclad Systems
  • Certified, Advanced Quality Engineering from Meridian
  • Participant, Six Sigma Green Belt Certification Program
  • Member, Quality Management Institute of framework
  • Graduate, Risk-Based Auditing Course, initiative
  • Advisory Board Member, Regulatory and Quality Leadership Summit
  • Member, American Society for Quality (ASQ)
  • Member, International Society for Pharmaceutical Engineering (ISPE)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • ISO 9001 Lead Auditor Certification
  • Compliance Institute Certified Compliance Professional (CICP)
  • First Aid/CPR
  • SAP Certified Application Associate
  • Six Sigma Green Belt Certification (CSSGB)
  • FDA Quality System Requirements (21 CFR Part 820) Certification
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Office Specialist (MOS)

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