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Skills

  • Operational improvement
  • Recording patient demographics
  • Equipment operations
  • Pick lists
  • Client relationship management
  • Technical support
  • AP/AR proficiency
  • Overseeing automated databases
  • 9 WPM typing speed
  • Answering incoming calls

Work Experiences

  • Fixed problems, reassembled items, and ran additional tests.
  • Gathered statistical data to improve reports and presentations, and I coordinated employee appointments and meetings.
  • Was in charge of communications, mail distribution, supply ordering, and inventory control in the office.
  • Increased customer retention by effectively resolving problems.
  • Communicated frequently with staff and coworkers about special requests and needs.
  • Look for interconnected problems that aren't covered by established specifications in addition to testing scripts.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Wrote business documents such as procedure, program, and procedure that were clear and professional.
  • Prepared detailed expense reports and capital expenditure requests.
  • Was in charge of all inbound and outbound correspondence, including faxes, phone calls, and emails.

Summaries

  • Ready to take on a new challenge in an exciting position with a Miscellaneous company to help them achieve even greater success.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Client relations and workflow optimization are examples of areas of expertise.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • Selector is a meticulous Selector who is dedicated to completing administrative tasks with zeal.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Offering 14 years of experience in customer relations management.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Process improvement and workflow optimization skills, as well as problem-solving knowledge.

Accomplishments

  • Trained 4 temporary accounting administrative staff during tax season.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Introduced a new inventory management system that cut inventory errors by 36% and ensured seamless integration with ongoing operations.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Developed a daily tracking system for selectors, which increased individual accountability and improved overall output by 52%.
  • Boosted employee engagement by organizing cross-training opportunities, resulting in 69% higher team versatility and flexibility in workload management.

Affiliations

  • Manufacturing Skill Standards Council (MSSC)
  • Association for Computing Machinery
  • International Warehouse Logistics Association (IWLA)
  • Jaycees
  • American Society of Safety Professionals
  • Certified Logistics, Transportation and Distribution (CLTD)
  • Project Management Institute
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Membership in Digital Shipping Optimization Community

Certifications

  • Certified Quality Improvement Associate (CQIA) - ASQ
  • Certified Forklift Operator (CFO) - standard
  • Customer Relationship Management (CRM) Certified Specialist - Asana
  • Certified Public Accountant (CPA)
  • Certified Warehouse and Inventory Manager (CWIM) - Ironclad Systems
  • Association for Project Management (APM)
  • Fundamentals of Warehousing and Distribution Certification - program
  • Certified eCommerce Operations Manager - Beacon Labs
  • Certified Food Protection Manager (CFPM) - ServSafe
  • Certified Distribution Manager (CDM) - Institute of Management

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