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Skills

  • Warranty claims
  • Service Manuals
  • Business operations
  • Process improvement
  • Budgets
  • High school diploma
  • Valid CA driver license
  • Lean manufacturing
  • Inventory management
  • Experience in printing operations environment

Work Experiences

  • Fixed
  • Maintaining records and files, preparing cost and inventory reports, and ordering supplies all contributed to the management of business operations.
  • Was able to communicate
  • Improved the performance of mechanical, electrical, and hydraulic systems while reducing the frequency of maintenance issues.
  • Transported Asana to 6 months customer locations.
  • Installed equipment for a 40-unit residential community that was under construction, adhering to project plans and quality standards.
  • Repaired and contained kitchen equipment at designated restaurants to ensure that restaurants were safe and functional.
  • Was in charge of keeping track of inventory for the central warehouse of tools and supplies.
  • Drove
  • Met my revenue goal by implementing cost-cutting measures.

Summaries

  • Deadline-driven
  • Maintaining a commitment to quality, safety, and efficiency throughout the lifecycle of a project.
  • Resourceful
  • Over 7 years of experience as a skilled foreman operating and maintaining natural gas compression machinery.
  • Senior Service Technician with 16 years of successful process improvement and workflow optimization experience.
  • I have a lot of experience in method.
  • Talented
  • Excellent problem-solving abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Energetic

Accomplishments

  • Executed a multi-phase refurbishment project for Adobe Creative Suite, extending its lifecycle by 12 years while saving the client 14 in replacement costs.
  • Standardized complex troubleshooting processes across the team, ensuring a consistent first-time fix rate of 30%.
  • Integrated new diagnostic software, resulting in better capture of failure data and a 45% improvement in resolution accuracy.
  • Collaborated with team of 12 in the development of program.
  • Reduced equipment downtime by collaborating with vendors to source high-quality replacement parts, cutting repair time by 53%.
  • Utilized advanced diagnostic tools like Microsoft Excel to detect underlying issues in Tableau, reducing troubleshooting time by 43%.
  • Collaborated with engineering teams to troubleshoot complex system issues and develop permanent solutions, ensuring ServiceNow uptime improvement of 50%.
  • Optimized resource utilization by aligning technician availability with customer demand, improving service turnaround times by 39%.
  • Process Improvement: Implemented productivity improvement plan which resulted in company savings of over $10K in one year. :
  • Trained a team of 5 junior technicians to effectively handle high-pressure situations, improving service performance metrics by 63%.

Affiliations

  • International Council of Nurses
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Jaycees
  • National Fire Protection Association (NFPA) Certification
  • Telecommunications Industry Association (TIA) Certification
  • International Facility Management Association (IFMA) Member
  • Society of Automotive Engineers (SAE) International
  • American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE)
  • American Medical Informatics Association

Certifications

  • Vibrational Analysis Certification – Category 2
  • Advanced Troubleshooting of Electrical Systems Certification
  • Certified Maintenance Manager (CMM)
  • CompTIA Network+
  • CompTIA A+ Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Equipment Maintenance Technician (CEMT)
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • First Aid/CPR/AED Certification

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