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Skills

  • Project organization
  • Sales forecasting and target setting
  • Problem-solving in fast-paced environments
  • Data-driven decision making
  • Sales reporting and performance tracking
  • Process improvement
  • MS Office
  • Effective communication with diverse customer groups
  • Managing promotional campaigns and events
  • Team building

Work Experiences

  • Achieved consistent sales growth month over month.
  • Collaborated on product placement strategies.
  • Built strong relationships with customers that resulted in repeat business, boosting sales performance and customer satisfaction by over 24%.
  • Folded and arranged category merchandise in attractive displays to increase sales.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Talked to customers about ServiceNow, outlined restrictions, and educated them on policies.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Achieved a higher engagement rate on in-store signage and banners.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Increased the team's revenue by over $18 in sales.

Summaries

  • Achieved a 68% increase in overall customer retention.
  • Conducted customized customer consultations.
  • Adaptable and capable of managing store layout shifts, successfully increasing sales by reorganizing high-traffic zones and premium-product placements.
  • Professional in retail sales with experience in product placement and merchandising.
  • Closed sales efficiently.
  • Sells standard and category products while keeping up with changing industry trends and customer preferences.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.
  • Motor Clothes Sales Associate with 14 years of successful risk assessment and budget management experience.
  • Accomplished in building lasting customer relationships.
  • Product merchandising, payment processing, and cleaning knowledge.

Accomplishments

  • Recognized with Excellence Award for achieving the highest quarterly sales of Brightline in 2019.
  • Played a key role in seasonal merchandising updates, resulting in a 77% increase in foot traffic and boosted apparel sales.
  • Monitored customer feedback trends online and implemented actionable improvements, improving online review ratings by 55% stars.
  • Delivered exceptional customer service, contributing to a 74% increase in positive feedback via online reviews and in-store surveys.
  • Took initiative on a cross-department collaboration that led to a collection launch, achieving 59% ahead of sales projections.
  • Trained staff on handling customer complaints and inquiries efficiently, reducing overall service response time by 60%, raising client satisfaction.
  • Implemented inventory management strategies that reduced excess stock by 67% and improved reorder accuracy by 60%.
  • Collaborated with team of 17 in the development of category.
  • Analyzed weekly sales data to identify top apparel categories, contributing to a 32% sales increase by adjusting inventory orders accordingly.
  • Managed end-to-end customer experiences for Salesforce, resulting in a 36% loyal customer return rate based on follow-up surveys.

Affiliations

  • National Motorcycle Dealers Association (NMDA)
  • Professional Retailers Organization of Austin
  • Certified Point of Sale Systems Specialist, Tableau
  • Online Visual Merchandising Workshop Completion 11 months
  • American Motorcycling Association (AMA) Membership
  • Freemason
  • Merchandising Specialty Retail Affiliation – Boston
  • Association of Motorcycle Product Manufacturers
  • Project Management Institute
  • Society of Women Engineers

Certifications

  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certificate in Retail E-commerce Operations - Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Customer Relationship Management (CRM) Essentials Certification - SAP
  • Certified Store Layout Optimization Specialist Summit Group
  • Sales Performance and KPI Tracking Certification - QuickBooks
  • Certificate in Customer Loyalty and Retention Strategies - Lakeside Partners
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)

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