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Skills

  • Team management
  • Childcare and Transportation Coordination
  • Standard equipment
  • Client relationship building
  • Caseload management
  • Community outreach initiatives
  • Supervision
  • Family Support Planning
  • Client case management
  • Data-driven decision making

Work Experiences

  • Assisted immigrant families with language and cultural differences.
  • Achieved 23% improvement in parental engagement metrics.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Achieved Employee of the Year in 2023.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Advocated for changes in resource eligibility policies.
  • Transported Power BI to several months customer locations.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Addressed individual needs.
  • Acted as a key liaison.
  • Family Support Assistant with 3 years of successful strategic planning and vendor management experience.
  • Achieved a 54% reduction in family conflicts in 2017.
  • Acting as a key liaison, relocated 11 families to secure housing, ensuring a safe transition for domestic abuse survivors over a two years period.
  • Adept at client case management and family support planning, managing caseloads of up to 2 families and ensuring tailored services meet each family's unique needs.
  • Achieved results during one year.
  • Addressed domestic challenges throughout 2021.
  • Assisted families in achieving greater economic self-sufficiency.

Accomplishments

  • Documented and resolved initiative which led to metric.
  • Facilitated regular family support group meetings, enabling participants to share best practices and improve their coping strategies.
  • Developed and implemented family wellness plans alongside mental health providers, improving family progress evaluations by 24%.
  • Achieved recognition from management for increasing client satisfaction rates by 63% through consistent follow-ups and personalized support plans.
  • Collaborated with local schools to arrange academic support for children of families in need, improving school attendance rates by 43%.
  • Reduced agency service delays resulting from internal communication breakdowns by implementing streamlined intake procedures, decreasing delays by 19%.
  • Generated case reports using Workday, presenting findings to supervisors with 57% error-free completion.
  • Coordinated transportation services for clients, increasing access to healthcare and support programs by 48%.
  • Designed and facilitated workshops on parenting skills, increasing participant enrollment by 72% within 6 months.
  • Collaborated with external social service agencies to improve interagency communication, leading to faster service delivery times by 70%.

Affiliations

  • Association for Computing Machinery
  • Society for Prevention Research (SPR)
  • Freemason
  • International Association of Peer Supporters (iNAPS)
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • International Council of Nurses
  • Council on Social Work Education (CSWE)
  • Society for Social Work and Research (SSWR)
  • Project Management Institute

Certifications

  • Certified Family Life Educator (CFLE) - from the National Council on Family Relations
  • Certified Domestic Violence Advocate (CDVA) through Colorado
  • Certified Elderly Family Support Assistant from method
  • Partnering with a Purpose: Family-Centered Care Certification by program
  • CompTIA Security+
  • First Aid and CPR Certified by initiative
  • ServSafe
  • Certified Counselor for Immigrant Families from Northwind
  • CompTIA Network+
  • Social Work Case Management Certification by system

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