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Skills

  • Customer consultation
  • Braiding trend analysis
  • Lace Frontal Install
  • Trend expert
  • Inventory control
  • Attention to detail in intricate designs
  • Product expertise
  • Client Feedback Analysis
  • Customer buying habits
  • Braiding workshops and classes

Work Experiences

  • Achieved a Employee of the Year for excellence in creative braided styles in 2017, recognized for superior attention to detail.
  • Achieved 39% satisfaction for treatments.
  • Kept track of customer preferences and services provided for future reference.
  • Looked at the customer's hair texture, treatment history, and desired outcome to determine appropriate services.
  • Advised clients on protective braid styles to minimize hair damage, resulting in a 57% decrease in customer complaints.
  • Assisted receptionists by answering phones, scheduling appointments, and collecting payments.
  • Advised on appropriate braid longevity.
  • Beautiful braiding styles were created to draw attention to the clients' faces.
  • Upsold products or services to 9 clients per week, increasing profits by 17%.
  • Kept a regular client list of up to 10 repeat customers while also dealing with 9 walk-in customers on a daily basis.

Summaries

  • Promoting awareness of the most recent hair and skincare trends.
  • Professional with a passion for making people look and feel their best.
  • Committed Hair Braider with 7 years of experience designing custom styles for clients.
  • Willing to work long hours to ensure that customers are satisfied and that metric receives personalized attention.
  • Record keeper who is well-organized and has excellent time management and relationship-building skills.
  • Colorist with 8 years of experience in color correction and restorative treatments.
  • Complex color services and unique cuts are a specialty of hers.
  • Advised clients on proper hair care treatments.
  • Within Beauty and Spa, senior Hair Braider and outstanding performer in risk assessment and budget management.
  • Hair Braider with 17+ years of experience is a hard worker.

Accomplishments

  • Collaborated with other stylists to cross-promote services, contributing to a 23% rise in business revenue.
  • Recommended and tested new braiding tools for the salon, leading to more efficient braiding processes and cost-effective tool investments.
  • Designed and maintained social media pages showcasing braid styles, resulting in 44% increase in new clients.
  • Administered daily sanitization checklist to ensure compliance with method, improving client safety and satisfaction.
  • Documented and resolved system which led to process.
  • Analyzed braiding trends and incorporated popular styles, resulting in a 15% increase in client demand for trending services.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Invented new braided styles that became viral on social media, attracting 17 new customers within several months.
  • Managed inventory of braiding tools, reducing supply costs by $5 per quarter through effective resource allocation.

Affiliations

  • Protective Styles Advocacy Group
  • Lions Club
  • International Natural Hair Meetup Day (INHMD) Committee
  • National Cosmetology Association (NCA)
  • Professional Beauty Association (PBA)
  • Association of Natural Hair Professionals (ANHP)
  • International Hairstylists Society (IHS)
  • Society of Human Resource Management
  • Freemason
  • Association for Computing Machinery

Certifications

  • Certified Hair Braiding Instructor (Raleigh, 2016)
  • Certified Salon and Spa Management Professional (Beacon Labs, 2022)
  • Natural Hair Care Specialist License (Oregon, 2017)
  • Advanced Knotless Braids Certification (Cedar Works, 2023)
  • National Hair Braiders Certification (Meridian, 2019)
  • Creative Braid Art Certification (Northwind, 2024)
  • Customer Experience Optimization Certification (Vantage, 2015)
  • Retail Sales for Hair Professionals Certification (Ironclad Systems, 2017)
  • Cosmetology License (Colorado, 2023)
  • Nurturing and Maintaining Protective Styles Certification (Harbor & Co., 2016)

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