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Skills

  • Process improvement
  • Product lifecycle management
  • Brand awareness enhancement
  • Communications
  • Budget Management
  • Agile development methodologies
  • Business Administration
  • Creative merchandising
  • Multidisciplinary collaboration
  • Business operations

Work Experiences

  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across category calendars and programs.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that metric operations ran smoothly.
  • Taught Senior Design Managers and Senior Design Managers effective customer service techniques, resulting in a 3% increase in client satisfaction.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved a 14% increase in team efficiency.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.

Summaries

  • Motivated program manager with a track record of best practices and operations in the Miscellaneous.
  • Expertise in technology and product development.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Within Miscellaneous, senior Senior Design Manager and outstanding performer in quality assurance and vendor management.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Customer-focused professional with 14 years of experience in the Miscellaneous sector.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Led the redesign of the customer experience portal, improving site usability score by 26% and raising NPS to 15 points.
  • Guided the creative direction for program, resulting in Employee of the Year and recognition, boosting the brand's visibility.
  • Documented and resolved category which led to metric.
  • Directed the design efforts for framework, contributing to an increase in revenue by $17, while achieving a 19% reduction in development time.
  • Introduced design automation tools that streamlined the design-to-production workflow, boosting efficiency by 22%. And decreasing errors.
  • Trained and mentored a design team of 8 individuals, leading to a 11% increase in project success rate and 43% reduction in staff turnover.
  • Cultivated a collaborative design environment, improving design production efficiency by 54% and encouraging consistent high-quality output.
  • Developed and led a user-centered design workshop attended by 14 employees, resulting in Outstanding Service Award and increased team-wide design innovation.
  • Collaborated with engineering and marketing teams to deploy Asana, enhancing user experience and improving site speed by 63%.
  • Established design feedback loops with multiple stakeholders, improving the quality of design handoffs between departments and decreasing rework by 38%.

Affiliations

  • Toastmasters
  • International Association of Business Communicators (IABC)
  • International Association of Administrative Professionals
  • Industrial Designers Society of America (IDSA)
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • American Marketing Association
  • Association of Business Process Management Professionals (ABPMP)
  • American Society of Safety Professionals
  • Design Management Institute (DMI)

Certifications

  • Adobe Certified Expert (ACE) in Salesforce
  • Creative Direction Certification – Lakeside Partners
  • Google Analytics Individual Qualification (GAIQ) - Google
  • Art Direction Masterclass Certificate – Cedar Works
  • Vendor Management Certification in Design Systems – Summit Group
  • Project Management Professional (PMP) - PMI
  • Human-Centered Design Practitioner – Meridian
  • Google UX Design Professional Certificate – initiative
  • CompTIA A+ Technician
  • First Aid/CPR Certified

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