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Skills

  • Client intake and documentation management
  • Problem resolution
  • Project organization
  • Budgets
  • Time management
  • Refugee orientation material creation
  • Customer service
  • Cross-functional team collaboration
  • Nonprofit program coordination
  • Multilingual communication (system)

Work Experiences

  • Acted as a liaison between refugees and healthcare providers, expediting access to medical services by one year.
  • Had an excellent attendance record and was always on time for work.
  • Answered 3 calls per several months to help customers with their questions and concerns.
  • Analyzed feedback to drive program improvements.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with local healthcare providers.
  • Achieved results within one year.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with local healthcare providers to set up wellness checks for newly arrived refugees, reducing health risk occurrences by 44%.

Summaries

  • Collaboration-focused professional with a solid background in coordinating with legal teams and employers to ensure refugees’ access to critical services.
  • Benefited families of over 15 refugee clients.
  • Within Miscellaneous, senior Refugee Resettlement Intern and outstanding performer in performance reporting and strategic planning.
  • Completed tailored job training.
  • Coordinated resources effectively.
  • Costs were consistently reduced while profits were increased.
  • Conducted community outreach initiatives.
  • Consistently surpassed collection goals for essential housewares.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.

Accomplishments

  • Trained community volunteers on trauma-informed care practices, creating a more empathetic and effective resettlement support network.
  • Partnered with local healthcare organizations to create a streamlined referral pathway, improving refugee access to health services by 57%.
  • Updated intake procedures leading to a 55% reduction in administrative errors, improving the refugee resettlement process.
  • Contributed to the development of an instructional guide for mentoring refugee youth, improving youth retention and engagement by 69%.
  • Evaluated and updated housing arrangement procedures, decreasing refugee family turnover by 47% through enhanced support structures.
  • Created culturally sensitive orientation materials for new refugee arrivals, boosting understanding of local services and resources by 79%.
  • Monitored housing placement stability for refugee families and delivered accurate monthly reports, contributing to improved case management for 15 families.
  • Resolved product issue through consumer testing.
  • Implemented a childcare support system in collaboration with community partners, facilitating employment and vocational training for 4 refugee parents.
  • Managed transportation logistics for newly arrived refugees, ensuring timely access to appointments, housing, and community resources.

Affiliations

  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Jaycees
  • Refugees International
  • Lions Club
  • Rotary International
  • American Immigration Lawyers Association (AILA)
  • American Public Health Association (APHA) – Refugee Health Section
  • Project Management Institute
  • Migration Policy Institute (MPI)

Certifications

  • Certified Refugee Protection Advocate (Harbor & Co., 2016)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Immigration Navigator (Vantage, 2015)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • International Protection of Refugees Online Certification (UNITAR, 2021)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Refugee Health Care Coordination (Coursera, Meridian)
  • Certification in Child Protection and Migration (Beacon Labs, 2020)

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