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Skills

  • Skilled with analytical software
  • Operational improvement
  • Cross-functional team collaboration
  • Semiconductor process system
  • Technical consulting
  • Relationship development
  • Electrical engineering
  • First Aid/CPR
  • Mechanical engineering
  • Design process tool methodology

Work Experiences

  • Consumers, contractors, and electricians were all educated on industry policies and guidelines.
  • Established
  • Reviewed design drawings, specifications, and customer requirements for newly engineered components and processes.
  • Invented
  • Reporting on sales and customer feedback
  • Advised
  • Ensured
  • Prepared cost estimates by studying customer documents and consulting with project managers.
  • Was in charge of overseeing production efforts to ensure timely and cost-effective completion.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Innovative
  • Seasoned
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Focused on customer service
  • Customer service specialist with 14 years of procedure experience who is dedicated and detail-oriented.
  • Background in project management.
  • Over 16 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dependable

Accomplishments

  • Implemented targeted upsell strategies in collaboration with account managers, generating an additional 4 in revenue over 18 months.
  • Designed an automated reporting system utilizing advanced Excel features, reducing internal sales reporting times by 55%.
  • Secured Scrum Master in SAP, enhancing the team’s ability to support complex client needs in cloud solutions and network architecture.
  • Built a data visualization dashboard using Power BI, cutting down manual reporting effort by 32% for sales performance and pipeline forecasting.
  • Achieved President's Club for excellence in technical pre-sales support, recognized for consistently exceeding performance metrics.
  • Resolved product issue through consumer testing.
  • Led the technical integration for dozens of new accounts, simplifying the migration to Jira and reducing onboarding times by 13%.
  • Presented at standard, educating potential clients about new product features and attracting 8 qualified leads.
  • Mentored and directed 2 team members on a large scale electrical installation project for a theater and performance facility.
  • Enhanced cross-sell opportunities by conducting technical discovery sessions that identified Salesforce needs across client organizations.

Affiliations

  • Lions Club
  • Toastmasters
  • Certified Data-Driven Decision Making Specialist, program – 2022
  • Association of Information Technology Professionals
  • Member, Professional Pricing Society (PPS)
  • American Marketing Association
  • Member, American Society of Mechanical Engineers (ASME)
  • Participant, Customer Success and Engineering Collaboration Group – 2016
  • Participant, Sales Enablement Leadership Exchange (SELE)
  • Society of Human Resource Management

Certifications

  • Advanced Certified Professional Sales Leader (ACPSL) - 2017
  • Salesforce Certified Sales Cloud Consultant – 2015
  • Google Ads Certification - Sales Specialization in Jira
  • SAFe® 5 Sales Engineer Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Lean Six Sigma Green Belt - Sales Focus
  • Certified Public Accountant (CPA)
  • Advanced Technical Sales Support (CSSP) - Microsoft HubSpot
  • Salesforce
  • Apple Certified Associate (ACA)

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