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Skills

  • Affordable housing navigation
  • Student progress reporting
  • Project organization
  • Organization
  • Team leadership and coaching
  • Conflict mediation techniques
  • Collaboration with community organizations
  • Cognitive disabilities support
  • Case management and documentation
  • Cultural competency in care delivery

Work Experiences

  • 90% of participants reported higher life satisfaction.
  • Conducted over 20 public-speaking workshops within the year, enhancing communication abilities and increasing overall engagement by 40%.
  • Achieved 95% participant confidence increase.
  • Achieved 85% success in skills development programs.
  • Conducted over 20 public-speaking workshops.
  • Assisted clients in utilizing public transportation.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Assisted clients in navigating benefits applications for disability services, securing an average of $17 in support per client annually.
  • Provided effective and differentiated classroom instruction to a diverse group of students who were developmentally challenged.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Committed to driving results through strength-based assessments, with a proven track record of improving client satisfaction by 15% through tailored, proactive care.
  • Achieved 85% success in skills development programs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Independence Facilitator with 2 years of successful stakeholder engagement and quality assurance experience.
  • Achieved 95% participant confidence in independent living skills.
  • Addressed barriers to employment through motivational interviewing.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Resilient Special Education Teacher familiar with challenges associated with teaching special needs children. Remains positive under times of stress or conflict. Works well with classroom teachers to develop accommodations and special techniques for mainstream classroom inclusion.
  • Strengths in cross-functional collaboration and client relations backed up by Miscellaneous training.

Accomplishments

  • Secured collaborations with 14 local businesses to facilitate real-world job experience opportunities for clients.
  • Spearheaded a digital transformation initiative, introducing Power BI to support remote client check-ins, increasing daily usage by 40%.
  • Recommended and introduced new methods for monitoring independent living skills through data analytics, improving overall client progress tracking accuracy by 31%.
  • Secured partnership with Northwind to increase employment opportunities for disabled clients, resulting in 7 job placements within two years.
  • Enhanced service delivery by developing a tracking system for client progress, which reduced delays in achieving independent living goals by 77%.
  • Successfully increased client self-reporting of health and wellness outcomes by 25% by introducing a regular check-in program.
  • Documented and resolved standard which led to framework.
  • Developed and implemented a crisis intervention strategy, decreasing client emergency visits by 84%.
  • Negotiated with local vendors to provide free or discounted accessibility aids, improving client mobility by 83%.
  • Created strategic action plans for 13 clients, successfully improving independent living outcomes across all measures.

Affiliations

  • Association of University Centers on Disabilities (AUCD)
  • American Public Health Association – Disability Section
  • Lions Club
  • National Association of Social Workers
  • American Association of People with Disabilities (AAPD)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • American Occupational Therapy Association (AOTA)
  • National Disability Rights Network (NDRN)
  • Association of Programs for Rural Independent Living (APRIL)

Certifications

  • Community-Based Rehabilitation (CBR) Certification
  • Motivational Interviewing Certification - Cedar Works
  • First Aid/CPR Certification (2017)
  • Peer Support Certification Meridian
  • Professional in Disability Management (PDM) Beacon Labs
  • Certified in Integrated Case Management (ICM) Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Independent Living Specialist (CIL-ASAC) 2023
  • Mental Health First Aid (MHFA) Certification 2017
  • SHRM Senior Certified Professional (SHRM-SCP)

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