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Skills

  • Student counseling
  • Client Relations and Support
  • Conflict resolution methodologies
  • MS Office
  • Assistive technology training
  • Differentiated instruction
  • Cultural competency in care delivery
  • Client advocacy in policy development
  • Problem resolution
  • Data analysis for client success metrics

Work Experiences

  • Transported Microsoft Excel to two years customer locations.
  • Achieved a record job retention rate of 85%.
  • Achieved 95% participant confidence increase.
  • Analyzed client progress through custom-made assessment tools, improving goal accuracy by 18% in client planning sessions.
  • Achieved a 30% reduction in administrative hours.
  • Achieved a 25% improvement in independent living milestones.
  • Achieved 75% stable housing retention after two years.
  • Provided effective and differentiated classroom instruction to a diverse group of students who were developmentally challenged.
  • Advocated for community-level policy reforms, resulting in additional $4 in state funding toward independent living services.
  • Students in 14 academic areas and 5 reading groups were taught by me.

Summaries

  • A results-oriented Independence Facilitator with demonstrated expertise in improving client communication, having led public workshops that increased engagement by 40%.
  • Achieved 85% success in skills development programs.
  • Within Miscellaneous, senior Independence Facilitator and outstanding performer in stakeholder engagement and quality assurance.
  • Community advocate who develops and implements workshops aimed at increasing social inclusion, having empowered over 200 individuals to engage actively in community activities.
  • 75% of clients maintained stable housing after 18 months.
  • Achieved positive outcomes in 80% of cases.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Working with teachers, parents, and specialists to meet students' educational needs is a strength.
  • Independence Facilitator is a multi-talented Independence Facilitator who is consistently rewarded for planning and operational improvements.
  • In team efforts to deliver exceptional educational tools and foster academic achievement, adept at using constant communication, patience, and positive reinforcement.

Accomplishments

  • Developed and implemented a crisis intervention strategy, decreasing client emergency visits by 84%.
  • Developed and implemented a client feedback loop, improving service satisfaction rates by 71% within 5 months.
  • Secured partnership with Northwind to increase employment opportunities for disabled clients, resulting in 7 job placements within two years.
  • Achieved 69% growth in client autonomy by implementing customized independent living skill assessments.
  • Successfully facilitated mediation sessions for 8 clients, reducing conflicts with service providers by 25%
  • Resolved product issue through consumer testing.
  • Recommended and introduced new methods for monitoring independent living skills through data analytics, improving overall client progress tracking accuracy by 31%.
  • Led workshops incorporating solution-focused brief therapy (SFBT) methodologies, resulting in an standard improvement in client engagement.
  • Documented and resolved standard which led to framework.
  • Developed a comprehensive resource guide that increased access to disability services by 21% within 6 months.

Affiliations

  • Rotary International
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Developmental Disabilities Nurses Association (DDNA)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Council of State Administrators of Vocational Rehabilitation (CSAVR)
  • National Council on Independent Living (NCIL)
  • American Public Health Association – Disability Section
  • Brain Injury Society and Associations

Certifications

  • Trauma-Informed Care Certification Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Personal Support Worker (PSW) Meridian
  • Salesforce
  • First Aid/CPR Certified
  • Certified Public Accountant
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Case Manager (CCM)
  • Apple Certified Associate (ACA)

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