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Skills

  • Active listening
  • Sourcing Strategies
  • Research
  • Cross-functional teamwork
  • Network development
  • Conversion Rate Analysis
  • Collaboration with senior sales professionals
  • Service agreements
  • Client consultation and advisory
  • Negotiation Strategies

Work Experiences

  • Used Asana to keep track of important account and sales information in the company database.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Increased the team's revenue by over $9 in sales.
  • Accomplished this over several months.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved results in two years.
  • Maintained a robust database of contacts and sales activities by tracking leads in HubSpot.
  • Helped each customer navigate sales processes by managing customer expectations through strategic communications.
  • Qualified incoming team marketing and sales leads to help with prospecting new contacts.
  • Identified 9+ new sales opportunities and used my understanding of the company's goals and strategies to assess the viability of potential connections each week.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Dedicated to providing excellent customer service.
  • Goal-oriented Inside Sales Representative with proven sales cycle mastery and excellent communication skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Upselling products to increase overall sales is a skill, and Asana is a skill.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • 15 years of entrepreneurial experience in standard and framework sales.
  • Japanese is a bilingual individual who is fluent in both languages.

Accomplishments

  • Worked with a customer success team to reduce churn by 43%, directly impacting overall customer satisfaction and retention.
  • Implemented a follow-up strategy for prospects that resulted in 79% increase in sales closure rates within system.
  • Secured Jira placement in 17 new retail locations after negotiating favorable contract terms with stakeholders.
  • Optimized the sales funnel by analyzing conversion rates and re-engaging dormant leads, contributing to surpassing the sales target by 4.
  • Resolved product issue through consumer testing.
  • Documented and resolved metric which led to category.
  • Researched new markets and demographics, leading to the addition of 14 net-new territories for growth opportunities.
  • Initiated post-sale customer support strategies, boosting client satisfaction scores to 61% according to post-sale surveys.
  • Utilized data analytics to develop a dynamic sales forecasting model, cutting down forecasting errors by 56%.
  • Maintained a 53% client retention rate by regularly offering strategic sales consultations based on individual business needs.

Affiliations

  • LinkedIn Sales Solutions Group Membership
  • National Association of Sales Professionals (NASP)
  • Professional Society of Sales and Management
  • Council of Sales Leadership Development Providers
  • HubSpot Sales Academy Certification Program
  • Digital Sales and Marketing World Member
  • Sales Hacker Community
  • Inbound Sales Accreditation through HubSpot Academy
  • American Marketing Association
  • Global Sales Science Institute (GSSI)

Certifications

  • First Aid/CPR Certified
  • HubSpot Sales Management Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Sandler Sales Technique Certification
  • Advanced Google Ads Certification for Sales Professionals
  • LinkedIn Sales Navigator Mastery Certification
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Inside Sales Professional (CISP) by AA-ISP

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