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Skills

  • Regulatory compliance
  • Supervision
  • Project organization
  • Budget management and cost reduction
  • CBP regulations compliance
  • Customer service
  • Conflict resolution
  • Incident documentation and analysis
  • Legal requirements
  • Government policy regulations

Work Experiences

  • Achieved a 65% reduction in wait times.
  • Analyzed risk data.
  • CBP operations at Seattle.
  • Conducted internal audits to review compliance with CBP regulations, identifying areas of improvement and implementing corrective measures that enhanced operational integrity.
  • Awarded Excellence Award.
  • Reported any seized contraband or attempts to illegally transport goods to the appropriate authorities, and I kept track of my observations and evidence for future actions.
  • Coordinated joint operations.
  • Conducted internal audits for compliance with CBP regulations.
  • Achieved a 77% increase in counterfeit goods detection.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Balanced enforcement responsibilities.
  • Dedicated professional recognized with President's Club for excellence in operational efficiency and staff management at Seattle.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Award-winning CBP Officer with an exceptional ability to manage fast-paced border environments, recognized for streamlined processes and improved public relations.
  • Achieved results at Columbus.
  • Committed to enhancing border security with strong skills in budget management, having saved $4 through focused cost reduction initiatives.
  • Cut processing time for detained individuals by 44%.
  • Boosted traveler compliance by 67%.
  • Capable Supervisory CBP Officer.
  • Dedicated professional recognized with Outstanding Service Award.

Accomplishments

  • Developed and delivered a contraband detection training program, improving officer proficiency in x-ray scanning by 83%.
  • Conducted high-risk search and seizure operations, seizing over 4 in illegal currency, strengthening border financial control.
  • Developed specialized protocols for handling sensitive evidence, contributing to a 23% improvement in evidence preservation and case closure rates.
  • Achieved 26% faster case processing times for criminal offenses by revamping document review protocols.
  • Spearheaded anti-counterfeiting operations that identified and seized over 2 in counterfeit goods, protecting intellectual property rights across multiple sectors.
  • Led 7 cross-border criminal investigations, resulting in the arrest of key suspects and the dismantling of 11 criminal networks.
  • Collaborated with category to enhance point-of-entry security measures, resulting in a 23% reduction in the infiltration of counterfeit goods.
  • Collaborated with international law enforcement to apprehend 9 suspects involved in a large-scale organized crime ring.
  • Prepared detailed reports of seizures, arrests, and investigations that aided in the prosecution of 7 criminal cases.
  • Implemented new evidence collection protocols, ensuring compliance with legal standards and reducing evidence loss by 73%.

Affiliations

  • National Tactical Officers Association (NTOA) - Engage with tactical law enforcement professionals dedicated to high-risk operations.
  • Homeland Security Investigations Special Agent Task Forces - Engage in cross-agency operations to disrupt criminal activities at the border.
  • Association of Certified Fraud Examiners (ACFE) - Join fellow professionals committed to fraud prevention and enforcement within Customs duties.
  • Customs and Border Protection Field Operations Academy Alumni Association - Engage with alumni dedicated to continuing education and skill development.
  • United Nations Office on Drugs and Crime (UNODC) Partnership - Collaborate on shared efforts to combat international organized crime mechanisms.
  • International Association of Law Enforcement Intelligence Analysts (IALEIA) - Collaborate with intelligence professionals working to combat transnational crime.
  • National Association of Drug Diversion Investigators (NADDI) - Engage with experts targeting illegal drug trafficking and diversion at the border.
  • Immigration Law Enforcement Coalition - Join discussions with key immigration and customs professionals on modernizing enforcement policies.
  • Law Enforcement Explorers Academy Mentor - Participate in mentoring young individuals pursuing careers in federal enforcement.
  • American Marketing Association

Certifications

  • Certified Homeland Security (CHS) Level III
  • Project Management Professional (PMP)
  • Advanced Interview and Interrogation Techniques Certification (Ironclad Systems)
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Criminal Intelligence Analyst (CCIA)
  • Leadership in Mission-Critical Operations (LMCOP) Certification
  • Anti-Terrorism Officer Certification (Lakeside Partners, 2016)
  • Cisco Certified Internetwork Expert (CCIE)
  • Public Trust Security Clearance (metric, 2020)

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