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Skills

  • Business Administration
  • Transcription and dictation
  • Meeting minutes
  • AP/AR proficiency
  • Report analysis
  • Data entry
  • Meeting arrangements
  • Sage 50 US
  • Administrative support
  • Workflow planning

Work Experiences

  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Conducted research in order to collect and record initiative information.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Achieved higher accuracy in performance tracking data.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.

Summaries

  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • For initiative, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Customer service and conflict resolution skills are excellent.
  • Dedicated to keeping track of program data, creating framework reports, and workflow optimization.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Prepared to bring 16 years of experience to Cedar Works and take on a new and challenging role.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Precise and well-organized, with a thorough understanding of metric offices and Microsoft Excel applications.

Accomplishments

  • Contributed to the successful development of initiative by assisting with research, document preparation, and data tracking.
  • Led cross-functional communication between departments, ensuring successful project delivery by deadline in several months.
  • Developed content and oversaw file management for 2 reports, increasing team productivity by 48%.
  • Prepared weekly activity reports for senior leaders, highlighting key performance metrics and future opportunities.
  • Organized cloud storage using Microsoft Excel, reducing search time for important files by 51% through structured folder systems.
  • Managed sensitive client information securely, safeguarding data accuracy and confidentiality through metric.
  • Streamlined data entry processes, reducing input errors by 60% and increasing reporting accuracy for management.
  • Led a market research project analyzing competitor activities, generating insights that informed the company's growth strategy.
  • Monitored and responded to customer inquiries across email, chat, and phone platforms, improving average response time by 67% using Salesforce.
  • Organized and supported travel arrangements and meeting schedules for executive management, saving 10 hours in coordination time.

Affiliations

  • International Virtual Assistants Association (IVAA)
  • International Association of Administrative Professionals (IAAP)
  • Society of Women Engineers
  • Social Media Marketing Institute
  • Society for Marketing Professional Services (SMPS)
  • Jaycees
  • Alliance of Virtual Entrepreneurs
  • Facebook Blueprint Certification - 2024
  • American Society of Safety Professionals
  • Google Analytics Certified Professionals

Certifications

  • Google Analytics Professional Certification - 2018
  • Zendesk Customer Support Foundations Certification - 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Xero Accounting Certification - initiative, 2021
  • Certified Customer Relationship Management Specialist (CRM) - Ironclad Systems
  • First Aid/CPR Certified
  • Project Management Certificate with Remote Teams (PMCRT) - Ironclad Systems, 2015
  • Certified Remote Project Manager (CRPM) - Lakeside Partners, 2016
  • Zoho CRM Certification - 2022
  • ServSafe

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