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Skills

  • Effective leader
  • Conflict resolution
  • Staff training/development
  • Organization
  • Customer service in mortgage operations
  • Problem resolution
  • Human resources management
  • Relationship development
  • Delegation
  • Compliance with Arizona mortgage regulations

Work Experiences

  • Created and implemented new policies to increase productivity and lower overall initiative costs.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • By evaluating the effectiveness of initiative and standard projects, I was able to increase profits.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Worked directly with management, Mortgage Operations Administrators, and the program department to brainstorm, discuss strategy, and mitigate framework issues.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Mortgage Operations Administrator who is meticulous and has 14 years of initiative experience.
  • Veteran Mortgage Operations Administrator with exceptional strategic planning and client relations abilities.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Achieved a 81% boost in operational productivity.
  • Offering budget management and workflow optimization, meticulous leader and strategic planner with broad managerial acumen.
  • Optimize long-term success by effectively balancing targets with resources.
  • Mortgage Operations Administrator with 7 years of successful data analysis and quality assurance experience.
  • With 11 years of experience planning, leading, and improving performance reporting functions, I am an enthusiastic leader.
  • With 6 years of customer service experience, Mortgage Operations Administrator is insightful.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed a professional development program that equipped 5 mortgage operations administrators with the latest industry knowledge and compliance skills.
  • Managed and tracked key operational performance indicators, contributing to the team achieving 84% of productivity goals.
  • Developed new loan processing templates that streamlined document submissions and reduced manual input by 83%.
  • Led quality control checks as part of a team-wide overhaul of loan document audit procedures, reducing noncompliance incidents by 46%.
  • Led cross-functional meetings between compliance and operations, ensuring seamless collaboration and alignment with method.
  • Led the successful launch of a customer portal, allowing borrowers to track loan status and reducing inbound inquiries by 38%.
  • Collaborated with team of 2 in the development of standard.
  • Ensured 100% accuracy in loan documentation by implementing a cross-checking system in the loan origination process.
  • Revamped training materials for new hires, improving onboarding efficiency by 63% and reducing learning curve duration.

Affiliations

  • Chairperson of the 2024-2017 Mortgage Workflow Standardization Committee
  • Volunteer at the Shelter Housing Loan Advocacy Program
  • National Association of Social Workers
  • Acquired Accredited Mortgage Risk Management Specialist Certification (AMRMS)
  • Corporate Member of the International Association of Mortgage Regulators (IAMR)
  • Toastmasters
  • Affiliate of the Housing Finance Project Management Network
  • Certified Financial Services Auditor (CFSA)
  • Jaycees
  • Project Management Institute

Certifications

  • Certified Regulatory Compliance Manager (CRCM)
  • Mortgage Loan Officer Ethics Certification
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Mortgage Underwriter (NAMP-CMU)
  • CompTIA Security+
  • Advanced Loan Origination System (LOS) Certification
  • Certified Public Accountant
  • Certified Fraud Examiner (CFE) by Meridian

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