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Skills

  • Goal-oriented
  • Technical aptitude
  • Communications
  • Plexis software
  • Interpersonal communication
  • Outstanding interpersonal skills
  • Credit card transactions
  • Merchandising
  • Process and procedure development
  • Employee relations

Work Experiences

  • Ensured
  • Promptly informed the leadership team of any violations of store policies.
  • Finished replenishing the floor to ensure size availability and customer satisfaction.
  • Had planned ahead.
  • Identified
  • Was in charge of opening and closing the store, as well as counting cash, opening and closing cash registers, and assigning staff.
  • Helped customers by unloading trucks, stocking shelves, and carrying merchandise out onto the floor.
  • Attended 4 team meetings to express my concerns and provide constructive feedback to others each month.
  • Recommended appropriate services to customers and assisted them in overcoming objections with a persuasive communication style.
  • Used proactive strategies to upsell and cross-sell customers on available products and services, consistently exceeding sales targets.

Summaries

  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Retail Service Specialist with 4 years of successful budget management and team leadership experience.
  • Adaptable, tenacious, and capable project manager with over 15 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Reliable Retail Service Specialist with 4 years of retail sales experience.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Motivated Retail Service Specialist with a background in retail, fashion merchandising and customer service support.
  • Over 15 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Collaborated with the marketing department to implement targeted display ads, resulting in 76% growth in digital-to-in-store conversions.
  • Developed and trained customer service teams on effective upselling strategies, leading to a 40% increase in loyalty program sign-ups.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a 16-member team in executing a storewide promotional campaign that resulted in a sales uplift of 46% compared to the previous year.
  • Engaged with customers through personalized product recommendations, helping to achieve a 42% uptick in conversion rates for high-value items.
  • Developed and executed cross-sell strategies for underperforming product lines, driving incremental sales increases of 3% per quarter.
  • Managed a store-wide shift in the sales strategy that led to a 25% rise in overall year-end store profitability.
  • Resolved product issue through consumer testing.
  • Championed initiatives for community outreach events, lifting sales by 85% during promotional weekends.
  • Achieved a 70% customer satisfaction rating by resolving escalated service issues, earning recognition as the President's Club in 2016.

Affiliations

  • American Marketing Association
  • Active Member of Local Chamber of Commerce
  • Merchandising & Inventory Management Certification
  • Retail Solutions Providers Association (RSPA)
  • National Retail Federation (NRF)
  • Salesforce Specialist Certification
  • Retail Technology Leaders Association (RTLA)
  • Jaycees
  • Lions Club
  • E-Commerce Marketing for Retailers Course

Certifications

  • Certified Professional in Supply Chain Automation (CPSCA)
  • Customer Service and Support Professional Certification (CSSP) - ICRM
  • Certified Ecommerce Specialist (CES) by Retail Training Institute
  • National Retail Federation (NRF) Professional Retail Certification
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Certified Retail Fraud Investigator (CRFI)
  • Multilingual Customer Service Professional Certification Mandarin - Berlitz
  • Certified Training and Development Professional for Retail (CTDPR)
  • Lean Six Sigma for Retail Management Certification (Yellow or Green Belt)
  • ServSafe

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