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Skills

  • Performance monitoring and tuning
  • Business operations
  • Process and procedure development
  • Cross-functional team leadership
  • Problem resolution
  • Data-driven decision making
  • Regulatory compliance
  • Database incident diagnosis and resolution
  • Database design and optimization
  • Project organization

Work Experiences

  • Increased market share and earned #3 ranking by leapfrogging competitors.
  • Analyzed performance issues during peak traffic, implementing solutions that increased uptime by 24%several months.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Created a task schedule for Back-End Support Managers based on their individual strengths and knowledge of stakeholder engagement.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Awarded 'Excellence Award' for excellence in back-end infrastructure management across Denver/the Northeast.
  • Collaborated with product managers to streamline release processes, accelerating deployment by 78%.
  • Increased sales by 2% by providing purchase advice and promoting additional products.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Taught employees how to deal with difficult customers and difficult situations.

Summaries

  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Back-End Support Manager with hands-on experience.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed to back-end system integrity.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Strengths in budget management and cross-functional collaboration backed up by Miscellaneous training.
  • Back-End Support Manager with expertise in performance metrics analysis.

Accomplishments

  • Developed detailed knowledge transfer sessions for team, leading to a 20% reduction in escalated support tickets.
  • Led a security hardening initiative for backend systems, reducing external vulnerabilities by 55%.
  • Streamlined backend processes, resulting in a 39% increase in data retrieval speeds for category.
  • Led an initiative to refactor legacy codebases, reducing memory usage by 56% and improving system performance.
  • Successfully reduced operational hosting costs by $16 annually through service optimization and vendor negotiations.
  • Streamlined database sharding processes, which improved data storage efficiency by 55% and reduced query times.
  • Resolved product issue through consumer testing.
  • Facilitated workshops and training programs for cross-functional teams to encourage better troubleshooting techniques, leading to a 62% jump in first-call resolution rates.
  • Worked with the DevOps team to ensure seamless application deployments, reducing deployment time by 38% across backend platforms.
  • Developed custom backend tools and scripts, reducing manual intervention times for repeated server issues by 61%.

Affiliations

  • Oracle Developer Community
  • SANS Institute – Security Certifications Graduate
  • Amazon Web Services (AWS) Partner Network
  • IT Service Management Forum (itSMF) International
  • Information Systems Security Association (ISSA)
  • International Council of Nurses
  • Association for Computing Machinery (ACM)
  • Toastmasters
  • Linux Foundation Training & Certification
  • Red Hat Certified Professional (RHCP) Program

Certifications

  • Professional Cloud Database Engineer by Google
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Togaf Certification – Open Group Architecture Framework
  • Amazon Web Services (AWS) Certified SysOps Administrator – Associate
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Google Certified Professional Cloud Architect
  • Microsoft Certified: Azure Administrator Associate
  • Certified Public Accountant (CPA)

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