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Skills

  • QMSoftware Receivables Management
  • Digital records transformation
  • Operational efficiency improvement
  • Organization
  • MS Office
  • Document storage cost reduction
  • Operational improvement
  • Customer service
  • Team building
  • Project coordination

Work Experiences

  • Ensured that medical records and health information were accurate, complete, and secure.
  • Championed a new e-discovery solution by presenting it to senior leadership, realizing 24% faster legal document retrieval.
  • Achieved a reduction of 45%.
  • Collaborated with IT to migrate over 15 records to a new digital platform, resulting in enhanced retrieval functionality.
  • Authored a records management handbook for staff.
  • Conducted research and compiled statistical data in order to support cost-cutting and quality-of-care initiatives.
  • Answered 15 calls per two years to help customers with their questions and concerns.
  • Achieved Excellence Award in 2024.
  • Created a user-friendly indexing system.
  • Created a user-friendly indexing system that improved document retrieval times across 10 departments.

Summaries

  • Achieved zero information loss.
  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Strengths in risk assessment and process improvement backed up by Miscellaneous training.
  • Within Miscellaneous, senior Records Officer and outstanding performer in client relations and project management.
  • Collaborative Records Officer.
  • Achieved a 48% improvement in work efficiency.
  • Committed to fostering high standards of integrity in records management, ensuring compliance with audits and regulations across all stored assets.
  • Cut annual storage expenses by $3.
  • Adept at drafting and enforcing record retention policies, cutting unnecessary storage costs by $10 annually while maintaining full compliance.
  • Achieved a 65% boost in processing efficiency.

Accomplishments

  • Drafted and updated records management policies adhering to program, enabling the department to achieve PMP within two years.
  • Reduced physical records storage facilities by 5% after the transition to a fully digitized system, improving departmental efficiency and reducing costs.
  • Led post-migration quality assurance checks which improved the accuracy of digital record conversions by 39%.
  • Collaborated with team of 12 in the development of process.
  • Developed role-specific training programs for new records management software, resulting in a 30% improvement in user proficiency.
  • Documented and resolved program which led to system.
  • Researched and acquired Salesforce, resulting in a more efficient digital records filing system and reducing retrieval times by 62%.
  • Resolved product issue through consumer testing.
  • Created custom reports for tracking and forecasting records management trends, driving department performance improvement by 25% over 2015.
  • Tracked and reduced records retrieval requests processing time from one year to two years, streamlining the records handling department workflow.

Affiliations

  • Records Management Association of Great Britain (RMAGB)
  • Society for Information Management (SIM)
  • Toastmasters
  • Association for Intelligent Information Management (AIIM)
  • Records Management Association of Australia (RMAA)
  • Association for Supply Chain Management (APICS)
  • Certified Information Professional (CIP) designation
  • Society of American Archivists (SAA)
  • The International Association of Privacy Professionals (IAPP)
  • Certified Professional Records Manager (CPRM) 2024

Certifications

  • Certified Digital Transformation Professional (CDTP) – category
  • Certified Information Professional (CIP) - category
  • Certified Information Security Manager (CISM) – ISACA
  • Certified Data Privacy Solutions Engineer (CDPSE) - method
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Microsoft Certified: Azure Fundamentals (AZ-900) – system
  • Certified Records Manager (CRM) - program
  • ITIL Foundation Certificate in IT Service Management – method
  • Electronic Records Management Certificate – method

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