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Skills

  • Medication dispensing
  • Discharge instructions development
  • Leadership in healthcare operations
  • Project oversight
  • Healthy meal preparation
  • Inventory and restocking
  • Patient and family communication
  • Community Resources Liaison
  • Medication reconciliation
  • Adverse event prevention strategies

Work Experiences

  • Addressed concerns and improved transparency.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Achieved results over 6 months.
  • Created an audit system to track care plan effectiveness.
  • Coordinated personalized care plans for 9 chronically ill patients, resulting in a 18% improvement in their overall outcomes by 2021.
  • Achieved results among nursing staff in 2019.
  • Collaborated with clinical pharmacists.
  • Conducted thorough documentation.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Created a continuing education program.

Summaries

  • With more than 14 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Collaborative healthcare professional.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • A gifted individual who speaks 6 languages fluently.
  • Adept at working with community resources.
  • Coordinate patient admission and discharge.
  • Benefited both patients and staff.
  • Accomplished Nurse Care Coordinator experienced in developing patient care assessments that enhance the precision of treatment plans by closely monitoring critical health indicators.
  • Achieved a 71% reduction in patient complaints.
  • Nurse Care Coordinator with 13 years of successful data analysis and quality assurance experience.

Accomplishments

  • Designed and implemented a comprehensive chronic disease management program that better coordinated care for 2 high-risk patients.
  • Integrated telehealth platforms to enhance remote patient monitoring in Raleigh, allowing providers to intervene earlier and reduce hospitalizations by 37%.
  • Worked with insurance providers to reduce claim processing times by 36%, ensuring timely reimbursement and continuity of patient care.
  • Led patient education sessions on managing chronic diseases, resulting in a 30% increase in medication adherence in the target patient population.
  • Collaborated with a multidisciplinary team to create individualized care plans for 6 patients with complex health conditions, improving their health outcomes by 53%.
  • Trained 3 nursing staff in chronic care management techniques, resulting in a 49% reduction in patient symptom exacerbations over the past year.
  • Developed patient discharge protocols that successfully lowered post-discharge complication rates by 34%.
  • Documented and resolved program which led to system.
  • Spearheaded community outreach initiatives to bring healthcare services to underserved populations, expanding access to preventive care by 47%.
  • Analyzed real-time patient data through Jira to predict and prevent complications, improving patient satisfaction by 72%.

Affiliations

  • American Organization for Nursing Leadership (AONL)
  • Care Coordination and Transition Management (CCTM) Certification
  • Volunteer Educator with system Chronic Disease Management
  • Case Management Society of America (CMSA)
  • Chronic Care Professional (CCP) Certification Program
  • Veterans Health Care Advisory Group
  • Project Lead for framework Quality Improvement Initiative
  • American Holistic Nurses Association (AHNA)
  • National Institute for Health Care Management (NIHCM)
  • Association for Computing Machinery

Certifications

  • Certified Pediatric Nurse (CPN)
  • Certified Diabetes Educator (CDE)
  • Advanced Cardiovascular Life Support (ACLS) Certification
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Care Coordination and Transition Management (CCTM) Certification
  • Holistic Nursing Certification (HN-BC) – American Holistic Nurses Association
  • Salesforce
  • Certified Care Economist in Healthcare (CCH-ECO)

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