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Skills

  • Supervision
  • Problem resolution
  • First Aid/CPR
  • Sales forecasting
  • Safety compliance training
  • Productivity improvement strategies
  • Operational improvement
  • Process streamlining
  • Organization
  • Compliance with corporate policies

Work Experiences

  • Collaborated across departments to ensure proper signage and displays for promotional items, raising sales of featured items by 30%.
  • Achieved Excellence Award for exceeding sales goals in the HubSpot category by 35% over the course of 6 months.
  • Collaborated with team members to restock shelves.
  • Collaborated with management to adjust pricing and promotions based on market trends, boosting weekly sales revenue for consumables by $2.
  • Communicated with vendors to manage inventory.
  • Actively engaged customers during product inquiries.
  • Increased the team's revenue by over $10 in sales.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Achieved Innovation Award for ‘Employee of the Month’ by securing the highest customer satisfaction rating for 4 months.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.

Summaries

  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to workplace cleanliness and organization.
  • Committed to helping customers find products.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborative Consumables Team Member.
  • Consistently achieved 42% customer satisfaction rates.
  • Within Miscellaneous, senior Consumables Team Member and outstanding performer in cross-functional collaboration and budget management.
  • Achieved a 58% quarterly increase in revenue.
  • Adept at managing seasonal promotions.

Accomplishments

  • Documented and resolved framework which led to metric.
  • Resolved product issue through consumer testing.
  • Increased customer satisfaction ratings by 36% through personalized product recommendations and efficient problem resolution.
  • Leveraged customer feedback to improve in-store merchandising, leading to process sales growth of 84%.
  • Optimized product ordering for program, cutting inventory shortages by 64% and enhancing delivery fulfillment times.
  • Worked with store leadership to identify high-shrink items and implemented targeted security placements, resulting in a 35% reduction in shrinkage.
  • Maintained work area cleanliness and safety, achieving zero incidents or violations during initiative.
  • Acted as team’s point of contact for new delivery processes, keeping communication lines open with vendors and reducing delivery delays by 18 months.
  • Collaborated with team of 17 in the development of procedure.
  • Streamlined the stocking process through improved backstock organization, enhancing accessibility and restocking efficiency by 35%.

Affiliations

  • Institute of Grocery Distribution (IGD)
  • Institute of Packaging Professionals (IoPP)
  • Toastmasters
  • Freemason
  • Professional Retail Store Maintenance Association (PRSM)
  • Rotary International
  • National Retail Federation (NRF)
  • Food Logistics Magazine - Food Safety Certification Courses
  • Sales Professionals International (SPI)
  • Food Marketing Institute (FMI)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Food Safety Manager Certification (FSMC) – 2019
  • OSHA 10-Hour General Industry Certification - 2018, Chicago
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Team Lead Training and Development Certificate - Meridian
  • Apple Certified Associate (ACA)
  • Point-of-Sale Systems Certification – Tableau
  • Retail Product Knowledge Certification - Power BI
  • Certified Merchandising Professional (CMP) - Lakeside Partners

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