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Senior Support Assistant resume examples

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Skills

  • Employee timesheet processing
  • Advanced Email Management Strategies
  • Recordkeeping
  • Credit and collections
  • Administrative support
  • Advanced Written and Verbal Communication
  • Executive presentations
  • Cross-functional team collaboration
  • Business Administration
  • Project Planning

Work Experiences

  • Created standard presentations that were both informative and appealing.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Created new filing and organizational procedures that helped the company save $5 per three years in labor costs.
  • Updated the program's method information in the tracking system.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.

Summaries

  • With 11 years of experience as Senior Support Assistant in Boston, I am organized and hardworking.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Senior Support Assistant is an attentive and personable administrative support professional with 8 years of experience in fast-paced office environments.
  • Senior Support Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Performance reporting and quality assurance are examples of areas of expertise.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Dedicated to keeping track of program data, creating procedure reports, and workflow optimization.

Accomplishments

  • Collaborated with team of 6 in the development of framework.
  • Introduced customer-centric operational changes that improved net promoter scores (NPS) by 21% over one year.
  • Created performance tracking dashboard for the support team, resulting in 15/83% improvement in service quality analytics.
  • Managed escalations from Tier 1, coordinated with specialist teams, and decreased escalated cases by 62% within one year.
  • Monitored daily support team performance and created weekly reports for senior management, leading to system.
  • Coordinated weekly performance reviews with team leaders and implemented action plans that boosted overall team metrics by 42%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored support staff in using QuickBooks, leading to proficiency increase by 78% across the department.
  • Planned and managed a seasonal hiring initiative for the support team, which led to a seamless scale-up during three years.
  • Improved knowledge management database usage by 55% through team-wide training on efficient documentation practices.

Affiliations

  • Society of Women Engineers
  • Economic and Social Research Council (ESRC)
  • Society of Workforce Planning Professionals (SWPP)
  • American Society for Training and Development (ASTD)
  • Human Resources Professional Association (HRPA)
  • WorldatWork - Total Rewards Association
  • National Administrative Professionals' Network (NAPN)
  • National Association for Professional Development (NAPD)
  • Toastmasters
  • Institute of Customer Service (ICS)

Certifications

  • Salesforce Certified Administrator
  • Certified Digital Communication Specialist
  • Certified Zendesk Expert
  • CompTIA A+ Technician
  • CompTIA Customer Service Fundamentals (CSF)
  • Apple Certified Associate (ACA)
  • Certified Support Leader (CSL)
  • CompTIA Network+
  • ServSafe
  • Microsoft Certified Trainer (MCT)

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