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Skills

  • Supervision
  • Customer relationship management
  • Data-driven decision making
  • Deficiency documentation
  • Regulatory compliance
  • Training and mentoring
  • Communications
  • Continuous improvement programs
  • Procedure reviewing
  • Compliance assessment

Work Experiences

  • Achieved a 51% improvement in team collaboration.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed market trends to craft targeted growth initiatives, contributing to a 22% rise in quarterly sales for 2018.
  • Transported Tableau to two years customer locations.
  • Achieved a 79% improvement in process accuracy.
  • Boosted customer retention by 82%.
  • Contributed to a Excellence Award for Vantage.
  • Crafted targeted growth initiatives.
  • Created automated workflows.

Summaries

  • Achieved 54% in productivity hikes.
  • Business-oriented professional focused on continuous improvement solutions.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 13% growth in 2021.
  • Achieved 62% improvements in delivery timelines.
  • Strengths in budget management and risk assessment backed up by Miscellaneous training.
  • Achieved 67% faster project delivery.
  • Successful experience working with method and framework businesses.
  • Boosted overall team efficiency by 79%.
  • Business solutions expert adept at identifying operational inefficiencies and implementing software solutions to reduce issues by 46%, improving company-wide workflow performance.

Accomplishments

  • Redesigned data analysis, leading to a 70% increase in productivity and cost savings of $221,000 over the course of one year.
  • Designed and distributed user guides for Power BI, increasing platform utilization by 85% across 4 departments.
  • Trained 5 employees on transitioning to agile methodologies, resulting in 48% faster project iterations and upskilling the entire team.
  • Implemented a new set of KPIs for customer service, resulting in an overall performance increase of 54% and improving customer satisfaction by 53%.
  • Collaborated with leadership on crafting a digital roadmap for 2022, laying the foundation for a 81% increase in digital adoption company-wide.
  • Provided strategic planning for Harbor & Co., which resulted in a 45% increase in revenue and two years faster go-to-market time.
  • Worked on a data migration project that integrated 2 platforms, saving 6% time spent on redundant tasks and leading to $41,000 in annual savings.
  • Designed executive-level reports on quarterly performance that helped secure approval for a $92,000 investment in technology upgrades.
  • Created a comprehensive user training program for Microsoft Excel, increasing adoption rates by 57% and improving team efficiency.
  • Redesigned customer service protocols, leading to a 43% improvement in resolution time and 3% better client retention.

Affiliations

  • Institute of Management Consultants USA (IMC USA)
  • Project Management Institute
  • Society of Business Analysts
  • Freemason
  • Society of Human Resource Management
  • International Institute of Business Analysis (IIBA)
  • Association of Change Management Professionals (ACMP)
  • Business Marketing Association (BMA)
  • The Lean Enterprise Institute (LEI)
  • American Medical Informatics Association

Certifications

  • CompTIA Network+
  • Certified Ethical Hacker (CEH) - EC-Council
  • Certified Hiring and Recruitment Manager - program
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified in the Governance of Enterprise IT (CGEIT) - ISACA
  • Certified Internal Auditor (CIA) - framework
  • ITIL 4 Foundation Certification - Meridian
  • Cisco Certified Network Associate (CCNA)

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