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Skills

  • Time management skills
  • Kennel cleaning and sanitizing methods
  • Process improvement
  • Training program development
  • Microsoft Office
  • Customer complaint resolution
  • Contract negotiation/review/drafting
  • Financial records and processing
  • Contract negotiation expertise
  • Budgets

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Outstanding Service Award for leading a cross-functional task force that delivered operational improvements ahead of schedule.
  • Sourced and interviewed candidates for management to assess their suitability and readiness for the position.
  • Worked closely with team members to schedule breaks and shifts to comply with state regulations.
  • Transported ServiceNow to 18 months customer locations.
  • Reduced losses by establishing and enforcing bank and table limits for each game type.
  • Entered data into the SAP system, including payments, account information, and call logs.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Met coverage demands by reorganizing strategies and moving dealers around to meet current needs.
  • Collaborated with colleagues to improve customer service and manage the storefront.

Summaries

  • Maintains appropriate standards and follows safety guidelines successfully.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Strengths in cross-functional collaboration and budget management backed up by Customer Service training.
  • Motivated Day Shift Manager who can balance dealer supervision with ensuring that all guests have a good time.
  • Achieved customer satisfaction scores of 39% or higher.
  • Accomplished Day Shift Manager.
  • Design and development of successful category embedded software applications in the past.
  • Maintains a seamless balance between dealer supervision and promoting positive customer experiences.
  • Achieved 75% improvement in on-time performance.
  • Accomplished Day Shift Manager experienced in enforcing strict KPIs and driving performance tracking that resulted in increased dividends for the company. Skilled at developing strategy based on deep industry insights.

Accomplishments

  • Reduced customer wait times by 71%, significantly improving satisfaction and retention at Portland.
  • Handled high-priority tasks and emergencies in method, leading to successful day-to-day operation without operational disruptions.
  • Achieved Employee of the Year for outstanding team performance in the day shift department, leading to recognition of best practices organization-wide.
  • Resolved product issue through consumer testing.
  • Developed cross-training programs that allowed for 18% reduction in downtime caused by staff shortages. Multi-skilled workforce improved operational flexibility.
  • Identified key performance bottlenecks and initiated performance-based decisions, improving department output by 46%. Metrics consistently exceeded expectations.
  • Revamped shift scheduling system, reducing overtime costs by 81% and increasing employee punctuality by 17%. Shift overlaps were eliminated.
  • Collaborated with cross-functional teams to execute projects that reduced overall operational costs by 75%.
  • Built and maintained productive vendor relationships, securing cost-friendly contracts that resulted in a 8 annual savings.
  • Resolved 4 escalated customer concerns monthly, increasing customer loyalty and reducing churn rate by 22%. Customer satisfaction scores improved by 28%.

Affiliations

  • Certified Operations Manager from Summit Group
  • Association for Computing Machinery
  • Local Business Improvement District (BID) member
  • Society for Human Resource Management (SHRM) Certified Professional
  • National Restaurant Association (NRA)
  • Certified Shift Manager Program – PMP
  • Customer Service Professionals Network (CSPN)
  • Team Management Certification Course – method
  • American Management Association (AMA)
  • Association for Talent Development (ATD)

Certifications

  • CPR and AED Certified (American Red Cross)
  • Certified Manager (CM) by Institute of Certified Professional Managers
  • Certified Supply Chain Professional (CSCP)
  • Salesforce
  • Certificate in Time and Priority Management
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Safety Professional (CSP)
  • Certified Protection Officer (CPO)
  • Food Safety Manager Certification (FSMC)

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