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Skills

  • Pet charting information
  • Operations management
  • System equipment
  • Contract auditing
  • Microsoft Office
  • Team leadership and supervision
  • Business Development
  • Contract negotiation/review/drafting
  • Project organization
  • Customer needs assessment

Work Experiences

  • Was in charge of training back-up associates and leading crew members in managing storefront operations.
  • Achieved 18% on-time delivery performance.
  • Increased customer loyalty by providing consistent gaming standards and closely monitoring dealers.
  • Oversaw the delivery of method project by system team, which resulted in process.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Was in charge of supervising employees and ensuring that food and service quality met company standards.
  • Checked the building on a regular basis to ensure that maintenance and cleaning were up to code and regulations.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Double-checked the data's accuracy and integrity.
  • Advised them on company procedures and policies to make daily tasks and responsibilities easier for new employees.

Summaries

  • Achieved 26% faster task completion.
  • Day Shift Manager expert with Customer Service experience of 11 years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expert at coordinating money transfers, paperwork, and reports to ensure that operations are fully compliant.
  • With over 4 years of experience in casino security and gaming management.
  • Accomplished Day Shift Manager.
  • Accomplished Day Shift Manager known for introducing a workforce scheduling system that lowered absenteeism by 40% in 6 months. Expertise in shift planning and adherence to safety protocols.
  • Dedicated to learning, growing, and succeeding in Customer Service.

Accomplishments

  • Initiated performance improvement plans, increasing employee satisfaction by 21% and engagement by 84% over three years.
  • Successfully coached and developed team members, resulting in 66% achievement of department performance goals.
  • Resolved product issue through consumer testing.
  • Reduced customer wait times by 71%, significantly improving satisfaction and retention at Portland.
  • Reduced time to resolution for customer problems by 55% through enhanced communication channels and structured escalation procedures.
  • Introduced a customer feedback system that led to actionable insights, driving a 56% improvement in service quality within 6 months.
  • Developed cross-training programs that allowed for 18% reduction in downtime caused by staff shortages. Multi-skilled workforce improved operational flexibility.
  • Optimized inventory management practices, reducing stock discrepancies by 67% and enhancing supply chain reliability.
  • Assisted in designing incentive programs that effectively motivated staff, achieving a 29% increase in productivity and worker engagement.
  • Collaborated with team of 10 in the development of process.

Affiliations

  • Lean Six Sigma Green Belt Certification
  • International Organization for Standardization (ISO) Member (Relevant Sections)
  • Toastmasters
  • Association for Computing Machinery
  • Society of Workforce Planning Professionals (SWPP)
  • Occupational Safety & Health Administration Affiliates Program (OSHA)
  • American Medical Informatics Association
  • Customer Service Professionals Network (CSPN)
  • Jaycees
  • National Retail Federation (NRF)

Certifications

  • Certified Distribution Manager (CDM)
  • CPR and AED Certified (American Red Cross)
  • Customer Service Certification (CSC) by Lakeside Partners
  • Food Safety Manager Certification (FSMC)
  • Advanced Vendor Management Certification by Summit Group
  • First Aid/CPR Certified
  • Certified Protection Officer (CPO)
  • Lean Six Sigma Green Belt
  • Certified Retail Manager (CRM)
  • Certified Team Leader (CTL)

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