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Skills

  • Initiative solutions
  • Recruiting and Hiring
  • Customer retention strategies
  • E-commerce account portfolio management
  • Sales process
  • Developing e-commerce sales pipelines
  • Social media savvy
  • Client relationship management
  • Compelling leadership skills
  • Rapport and relationship building

Work Experiences

  • Had a positive impact on business and retail functions through the delivery of 11+ educational events per year.
  • Increased revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
  • Met 10% of my quota in my first year as Sales Manager.
  • Taught cross-selling and relationship-building techniques to associates.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Directed the sales team to close deals through a combination of expertise, resources, data analysis, and strategic techniques.
  • Worked closely with Online Sales Coordinators to close deals with category clients, relying on persuasive communication skills and customer relations expertise.
  • Used proper qualification skills to convert leads into genuine sales opportunities.
  • Developed strong relationships with customers and kept in touch with them after the sale to encourage repeat business.
  • Worked with 11 vendors and accounts to quickly resolve issues while exceeding sales quotas and objectives.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Demonstrated ability to build networks and support branding goals.
  • Skilled at establishing long-term client relationships through knowledgeable support and consistent service.
  • Online Sales Coordinator with strategic planning and data analysis abilities.
  • Successful Online Sales Coordinator with cold calling and lead management experience.
  • Through technical knowledge and proficiency, consistently meets sales quotas and closes at a high rate.
  • Sales leader with a proven track record of progressive growth and achievement in the framework industry.
  • Positive rapport, tailored solutions, and client engagement are all effective ways to cultivate productive client relationships.
  • Ability to recognize category issues and integrate program solutions to achieve initiative.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Revised shipping procedures, decreasing order processing errors, which raised fulfillment satisfaction percentages by 23%.
  • Worked with internal data analysts to improve sales forecasting accuracy, reducing overstock and stockout costs by 17%.
  • Analyzed customer purchasing behavior using Salesforce, contributing to a 44% increase in conversion rates across digital sales channels.
  • Implemented strategic PPC adjustments that led to a $18 increase in online sales, reducing customer acquisition costs by 49%.
  • Coordinated with cross-functional teams to implement an inventory management system, leading to a 67% decrease in stockouts and backorders.
  • Collaborated with product and marketing teams to launch 9 new products that contributed an additional $12 in online revenue.
  • Reduced order processing time by 18% through automation tools and realignment of responsibilities within the sales coordination department.
  • Conducted regular performance reviews and provided actionable feedback, raising overall team sales volume by 36% in the past year.
  • Facilitated onboarding and sales tool training which resulted in new hires becoming productive 8 weeks ahead of schedule.
  • Collaborated with marketing and content teams to improve product description SEO, increasing product visibility and conversion by 47% on HubSpot.

Affiliations

  • Signee of the E-Commerce Professional Standards Code, through the Coalition of Online Business Leaders.
  • Certified member of the National Association of Sales Operations, specializing in digital channel coordination and optimization.
  • Active participant in webinars on customer journey optimizations presented by the Online Merchandising Guild.
  • Active attendee of annual Seattle-based Online Retailers Summit, engaging in workshops on optimizing product listings.
  • Member of the Customer Experience Professionals Association (CXPA), enhancing strategies for reducing customer support queries.
  • Member of the Online Merchandising Council, contributing studies on pricing strategy and customer support impacts.
  • Affiliate of the Sales Managers' Association with a special focus on driving performance improvement metrics in online sales.
  • Collaborated with fellow eCommerce professionals in the Digital Growth Experts Network to develop new sales strategies.
  • Certified practitioner from the Sales and Marketing Executives International (SMEI) organization with a focus on online sales coordination.
  • Certified Data Analytics for eCommerce specialist through the Sales Strategy Certification Board, obtained in 2022.

Certifications

  • Facebook Blueprint Certification
  • Association for Project Management (APM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Email Marketing Specialist by HubSpot Academy
  • Certified B2B Marketing Specialist by MarketingProfs
  • Amazon Marketplace Optimization Certification by method
  • Microsoft Excel Data Analysis Certification
  • Excel for Sales Analysis Certification by procedure (e.g., LinkedIn Learning)
  • Advanced Marketing Automation Certification by standard
  • Certified Sales Process Architect by Sales Process Engineering Institute

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