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Skills

  • Customer feedback loop development
  • Collaborating with marketing on sales initiatives
  • Well-versed in contract law
  • Sales tracking
  • B2C and B2B e-commerce strategy
  • Customer retention strategies
  • Initiative solutions
  • Cross-cultural sales background
  • Order processing time reduction
  • Complex project negotiations

Work Experiences

  • Created procedures for 15 employees to sell standard products and services valued at more than $16.
  • Developed strong relationships with customers and kept in touch with them after the sale to encourage repeat business.
  • Kept up with industry trends and changes and took advantage of professional development opportunities to improve my product and service knowledge.
  • Improved the impact and effectiveness of sales by tracking metrics and marketing investments and implementing continuous improvement or change management.
  • Devised sales objectives and strategies that resulted in increased revenue and profitability.
  • Oversaw revenue strategies, sales, and customer engagement tactics, resulting in a 9% increase in client base.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Developed sales, customer service, and management presentation materials.
  • Met 10% of my quota in my first year as Sales Manager.
  • Audited Chicago sales performance and data trends to improve underperforming areas.

Summaries

  • Online Sales Coordinator is a hardworking and dependable Online Sales Coordinator who excels at performance reporting and risk assessment.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Successful Online Sales Coordinator with cold calling and lead management experience.
  • Online Sales Coordinator with 16 years of experience in framework product solutions is available.
  • Entrepreneurial leader with experience building networks, introducing products, and educating clients.
  • Proficient in promoting standard by leveraging data analysis and project management knowledge.
  • Communicative and team-oriented, with SAP expertise.
  • Striking new revenue streams and sales opportunities with tenacity.
  • Successful Sales Manager with 11 years of experience in developing and executing superior sales strategies.

Accomplishments

  • Optimized the sales funnel, increasing the average transaction value by 64%, enhancing overall profitability of e-commerce channels.
  • Developed and presented detailed sales performance reports showing a 69% quarter-over-quarter improvement in team KPIs.
  • Facilitated onboarding and sales tool training which resulted in new hires becoming productive 8 weeks ahead of schedule.
  • Analyzed customer purchasing behavior using Salesforce, contributing to a 44% increase in conversion rates across digital sales channels.
  • Managed online sales promotions, driving a 65% lift in website traffic and contributing to $17 in revenue.
  • Improved customer service response times by 47% by establishing clear communication protocols between sales and support teams.
  • Streamlined order processing workflow to reduce fulfillment time by 29% which directly contributed to enhanced customer satisfaction scores.
  • Worked with internal data analysts to improve sales forecasting accuracy, reducing overstock and stockout costs by 17%.
  • Redesigned email marketing automation strategy to increase click-through rate by 64% and drive $4 in additional sales.
  • Revised shipping procedures, decreasing order processing errors, which raised fulfillment satisfaction percentages by 23%.

Affiliations

  • Enrolled in the Professional E-commerce & Digital Sales Certification program; course completion expected 2021.
  • Regular member of the eCommerce Marketers Meetups, offering insights on improving inventory tracking and marketplace partnerships.
  • Certified member of the National Association of Sales Operations, specializing in digital channel coordination and optimization.
  • Spearheaded an online sales working group under the Association of Marketing and eCommerce Professionals for knowledge sharing.
  • Graduate of the Advanced Online Sales Methods course from the Institute of Digital Sales Professionals, Class of 2016.
  • Attendee at the International eCommerce Forum 2019, focusing on improving SKU management and online logistics issues.
  • Member of the Supply Chain Management Professionals Network, focused on streamlining logistics for e-commerce fulfillment.
  • Part of the Inventory Management Specialists Forum, where members discuss innovations in backorder reduction for e-commerce stores.
  • Active attendee of annual Seattle-based Online Retailers Summit, engaging in workshops on optimizing product listings.
  • Certified member of the Digital Marketing Institute (DMI) with specialization in eCommerce optimization strategies.

Certifications

  • Salesforce Sales Cloud Consultant Certification
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Sales Leadership Professional (CSLP) by North American Sales Association
  • SAP Certified Application Associate
  • Salesforce
  • Facebook Blueprint Certification
  • Google Analytics Individual Qualification (GAIQ)
  • Magento 2 Certified Solution Specialist
  • Certified B2B Marketing Specialist by MarketingProfs

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