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Skills

  • Superb writer and editor
  • Oral and written communication
  • Exceptional organizational skills
  • Professional relationships
  • Change-of-address orders
  • Computer literate
  • Address Management System (AMS)
  • Credentialing policies
  • Multi-Task Management
  • Clearance oversight

Work Experiences

  • Worked directly with customers to deliver mail, packages, and orders.
  • Adhered to postal regulations.
  • Informed the appropriate personnel about program and procedure issues.
  • Accomplished timely deliveries.
  • Power BI, SAP, and QuickBooks were among the ongoing community programs for which I coordinated funding.
  • Was in charge of all employee, contractor, and consultant credentialing.
  • Was in charge of supervising and coaching 3 new employees per two years.
  • Achieved a 81% increase in customer positive feedback.
  • Was in charge of improving 16 miles of pedestrian and bicycle paths.
  • Collaborated with members of the city staff, public agencies, and private organizations to achieve metric.

Summaries

  • Bringing 11 years of experience in Government and a track record of putting successful, cost-effective solutions into action.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Capable of effectively managing urban municipalities that are rapidly growing, developing, and expanding.
  • Delivered initiative and standard to recipients while safely performing job functions and meeting deadlines.
  • Delivering mail on specific routes and collecting mail from letter boxes is the job of a pragmatic City Carrier Assistant.
  • Professional with a friendly demeanor and a strong commitment to customer service.
  • Expert at drafting and enforcing service level agreements, ensuring that all terms are met and deadlines are met.
  • Providing dependability and flexibility.
  • Superior negotiation and strategic thinking abilities that result in improved vendor relationships.
  • Ethical Contract Specialist with 18 years of contract analysis and revision experience.

Accomplishments

  • Improved delivery tracking system by adopting and training team members on Asana, reducing lost packages by 32%.
  • Increased sales 13% over one year.
  • Reduced fuel consumption by 26% through the implementation of optimized routing and load balancing techniques.
  • Handled undelivered mail efficiently by researching and correcting customer address discrepancies, reducing return-to-sender occurrences by 36%.
  • Coordinated a $4 million upgrade of the QuickBooks system.
  • Optimized fleet efficiency through regular vehicle maintenance and pre-shift safety checks, reducing breakdown occurrences by 77%.
  • Recognized with Excellence Award in 2024 for maintaining top delivery accuracy, keeping mistakes below 38% within Portland region.
  • Developed and implemented a streamlined delivery log system, reducing administrative time per carrier route by 14 minutes.
  • Safely delivered high-value and time-sensitive shipments for over 13 clients per day, ensuring zero losses or damage.
  • Managed a $16 million city operating budget.

Affiliations

  • American Leadership Fellowship for Postal Services
  • National Safety Council - Transportation Safety Membership
  • Project Management Institute
  • Council for Community Safety and Outreach Initiatives
  • Society of Human Resource Management
  • National Parcel Delivery and Security Association
  • Jaycees
  • American Association for Addressing and Location Information
  • National Areas Growth and Route Development Task Force
  • Association for Supply Chain Management (APICS)

Certifications

  • Certificate in Route Optimization and Delivery Efficiency
  • Certified Mobile GPS Tracking and Navigation Asana
  • Certified Business Analysis Professional (CBAP)
  • National Safety Council's Defensive Driving Course
  • Certified Urban Mail Handling Specialist category
  • Certificate in Emergency Response Procedures procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • ServSafe
  • CompTIA Network+

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