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Skills

  • Flexibility
  • Computer application knowledge
  • Extensive procedure knowledge
  • Payment processing
  • Effective customer upselling
  • Fluent in Portuguese
  • Menu memorization
  • Service-oriented mindset
  • Purchasing stock
  • Dish preparation

Work Experiences

  • Suggested to customers that they move expiring products as soon as possible.
  • Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
  • Pallet jacks and hand trucks were used to transport merchandise to the sales floor for stocking.
  • Prepared and maintained the buffet and salad bar by checking temperatures, restocking food, removing dirty containers, and monitoring potential sources of contamination.
  • Was in charge of customer service, which included training employees, overseeing operations, and quickly resolving issues.
  • Carefully bagged merchandise to avoid damage to delicate items like bread and eggs.
  • In charge of 15 employees per shift.
  • Swept the floors and kept track of the sweep logs.
  • Was in charge of balancing tills, handling cash, processing credit card payment batches, and making bank deposits.
  • Gathered shopping carts and baskets from the store's interior and exterior.

Summaries

  • Offering extensive experience in the system industry as well as a thorough understanding of shipping and storage regulations.
  • Physically fit and energised, with a flexible schedule and a flexible mindset.
  • Experienced Grocery Bagger with success in driving innovation and early adoption of emerging technologies and platforms.
  • Exceptional at overcoming obstacles and streamlining processes for maximum efficiency.
  • Exceptionally well-organized and capable of multitasking with minimal supervision.
  • Grocery Bagger is capable of efficiently and accurately processing customer transactions and bag items.
  • Focused on customer service
  • Customer-focused foodservice professional with project management and vendor management catering experience.
  • Experienced restaurant professional with a strong work ethic, dedication, and enthusiasm.
  • Bar Manager with a strong desire to increase revenue and productivity.

Accomplishments

  • Improved customer satisfaction scores by 45% by consistently offering personalized service and addressing specific bagging requests.
  • Consistently held the position of best performing store in the region.
  • Successfully multitasked between bagging, customer interactions, and assisting cashiers during high-demand times, reducing checkout wait times by an average of 17 minutes.
  • Developed techniques to speed up the checkout process by reducing bottlenecks, improving team performance by 65% during peak hours.
  • Consistently maintained a clean and organized checkout area, improving overall customer experience and reducing wait times by an average of 4 minutes.
  • Developed a tracking system for monitoring common customer complaints, reducing their occurrence by 66% within 11 months.
  • Consistently maintained accuracy and speed in loading groceries into bags, resulting in fewer complaints and a 34% improvement in customer satisfaction scores.
  • Recognized for excellent performance during holiday rushes, maintaining composure and professionalism throughout consecutive high-stress shifts.
  • Commended by management for consistently upholding high standards of cleanliness and organization in work areas, fostering a better shopping experience for customers.
  • Sustained a high performing team and minimized employee turnover.

Affiliations

  • Society of Women Engineers
  • Lions Club
  • Bagging Skills Workshop Certification, Raleigh
  • Teamwork and Collaboration Award, metric
  • Retail Customer Engagement Program
  • Customer Interaction and Conflict Resolution Training
  • Employee of the Month, 4 months2019, initiative
  • Certification in Ergonomic Handling of Customer Goods
  • State Environmental Council Bag Reduction Initiative
  • Retail Workers Members Union, Atlanta

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Ethical Decision Making Certification - Beacon Labs
  • Association for Project Management (APM)
  • Ergonomics in Grocery Bagging and Lifting Certification
  • Certification in High Volume Retail Operations – Ironclad Systems
  • Salesforce
  • CompTIA Network+
  • Emergency Preparedness in Retail – Boston
  • Conflict De-escalation in Retail Environments Certification
  • Customer Service Excellence Certification Northwind

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