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Skills

  • Financial reporting
  • Loss prevention
  • Team management
  • Organization
  • Problem resolution
  • Conflict resolution
  • Recruitment
  • Multi-unit management
  • Strategic decision making
  • MS Office

Work Experiences

  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Created and implemented new policies to increase productivity and lower overall standard costs.
  • Implemented the framework program and employed workflow optimization to ensure that guests have a memorable, consistent, and positive experience.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Worked directly with management, Multi-Unit Store Managers, and the initiative department to brainstorm, discuss strategy, and mitigate standard issues.
  • Was able to save money by effectively negotiating contracts for more favorable terms.

Summaries

  • Accomplished leader specializing in financial reporting and P&L analysis, driving a 46% improvement in bottom-line profit across multiple stores in the Midwest.
  • Multi-Unit Store Manager who is meticulous and has 15 years of standard experience.
  • Multi-Unit Store Manager who is forward-thinking and knows a lot about vendor management.
  • Expertise in technology and product development.
  • Accelerated transaction times by the past year.
  • With 8 years of experience planning, leading, and improving cross-functional collaboration functions, I am an enthusiastic leader.
  • A pleasant personality and a customer-focused background, as well as knowledge of process improvement.
  • Multi-Unit Store Manager is a multi-talented Multi-Unit Store Manager who is consistently rewarded for planning and operational improvements.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Customer-focused General Manager with 10 years of experience who is committed to expanding workflow optimization and vendor management.

Accomplishments

  • Standardized operational processes across 14 regional stores, which improved compliance with corporate guidelines and reduced labor hours by 28%.
  • Transformed the customer service model to prioritize rapid issue resolution, leading to a 80% decrease in customer complaints.
  • Collaborated with team of 3 in the development of procedure.
  • Aligned region-wide promotional strategies with corporate goals, yielding a 56% increase in customer acquisition and loyalty program participation.
  • Orchestrated yearly sales planning and forecasting, leading to a 65% variance reduction between forecasted and actual sales.
  • Directed the hiring and onboarding process for multi-unit teams, lowering staff turnover by 78% and boosting employee satisfaction scores.
  • Coordinated cross-location monthly P&L reviews, identifying inefficiencies and improving profit margins by $6 per store.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Restructured vendor contracts, cutting overhead costs by 76% and enabling flexible bulk purchase orders during high-demand periods.
  • Developed partnerships with local businesses, driving foot traffic up by 43% during off-peak hours.

Affiliations

  • Society of Human Resource Management
  • Global Sales Incentive Leadership Network (GSILN)
  • International Association of Administrative Professionals
  • Freemason
  • American Management Association (AMA) - Affiliate
  • National Association for Store Managers (NASM) Networking Group
  • Certified Performance and Productivity Specialist in Retail: 2018 Completion
  • International Council of Nurses
  • Lions Club
  • Multi-Unit Retail Managers Roundtable (MURM) Workshop Attendee

Certifications

  • Supply Chain Management 101: Store Management Strategies
  • Certified in Negotiation Strategies by standard – Advanced Program
  • Certified Business Leader (CBL) in Multi-Unit Retail
  • Management of Marketing and Sales Strategies in Retail by Summit Group
  • POS System Mastery Certification by Brightline / Jira
  • Financial Analysis for Managers by Brightline
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Customer Relationship Management (CRM) Certification
  • Inventory Control Techniques Certification by Meridian

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