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Skills

  • Resource allocation
  • Volunteer training
  • Supervision
  • Donor relations
  • Volunteer Recruitment
  • MS Office
  • Project organization
  • Conflict resolution
  • Community outreach
  • Program evaluation

Work Experiences

  • Improved employee performance by reintroducing disciplinary procedures that were proportional to the severity of the infraction, resulting in a significant reduction in turnover.
  • Employers and insurance carriers were informed of my plans, findings, and outcomes.
  • Gathered feedback and support from grassroots supporters in order to strengthen the group's position.
  • Advocated for policy changes at the local level, contributing to the adoption of new regulations that impacted 3 residents in Atlanta.
  • Affected by system.
  • Advocated for policy changes at the local level.
  • Coordinated community clean-up efforts across 13 neighborhoods, engaging over 3 volunteers and reducing waste output by 67%.
  • Coordinated community clean-up efforts.
  • Advocated for improvements in strategic planning.
  • Created accessible public resources.

Summaries

  • Advocated for community needs.
  • Achieved a 77% increase in program effectiveness.
  • Professional who is proactive and resourceful in making appropriate decisions for high-quality, cost-effective care.
  • Achieved a retention rate of 46%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 80% increase in volunteer participation.
  • Case Manager who is well-versed in coordinating care for metric people.
  • Benefited 18+ residents in Austin.
  • Talented Case Manager who can manage large caseloads without sacrificing care quality.
  • Operates in high-stress situations while recommending the best resources and courses of action to meet the needs of patients and restore their quality of life.

Accomplishments

  • Established community-wide partnerships that led to 20% growth in resource-sharing initiatives, enhancing overall service delivery to demographics in need.
  • Effectively created outreach materials tailored to targeted demographics, which increased client referral rates by 85% within the first 18 months.
  • Developed and implemented multicultural outreach strategies to reduce barriers for non-native speakers, increasing service access for 14 residents.
  • Created and administered quarterly satisfaction surveys, using insights from 12 responses to make actionable improvements to community outreach methods.
  • Trained 10 community members in trauma-informed responses, enhancing their ability to identify and mitigate signs of mental health issues.
  • Supported the successful re-housing of 13 displaced individuals, coordinating cross-organization efforts that reduced their time in temporary shelters by 58%.
  • Mentored 2 volunteers through onboarding and training processes, boosting volunteer retention by 73%.
  • Managed a caseload of 5 clients, coordinating with local providers to secure housing, employment, and healthcare assistance.
  • Documented and resolved standard which led to initiative.
  • Implemented trauma-specific interventions for 5 at-risk individuals, improving their mental health outcomes by 75%.

Affiliations

  • Lions Club
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Freemason
  • Inclusive Community Development Network
  • National Association for the Education of Homeless Children and Youth (NAEHCY)
  • Community Development Society (CDS)
  • American Public Health Association (APHA)
  • Society for Community Research and Action (SCRA)
  • International Federation of Social Workers (IFSW)

Certifications

  • Certified Addiction Counselor (CAC) - method
  • Project Management Professional (PMP)
  • Certified Community Services Specialist (CCSS) - procedure
  • Trauma-Informed Care Certification - metric
  • Certificate in Mental Health Advocacy - program
  • Certificate in Conflict Analysis & Resolution - The U.S. Institute of Peace
  • Professional Certificate in Nonprofit Management - program
  • Certified Public Accountant
  • Grant Writing Certification - program
  • Salesforce

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