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Skills

  • Banquet room setup and layout design
  • Ordering procedures
  • Attention to detail in table settings and decorations
  • Customer service
  • Banquet supply inventory control
  • Supervision
  • Food preparation and safety
  • Operational improvement
  • Communications
  • Banquet station cleanliness and organization

Work Experiences

  • Carried out last-minute changes requested by clients.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Greeted customers and helped them with any questions they had.
  • Anticipated client and guest needs, offering proactive solutions that contributed to a 19% higher rate of positive client feedback.
  • Contributed to a 34% higher customer satisfaction rating.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Achieved reduction over two years.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with the event design team.
  • Helped customers with take-out orders.

Summaries

  • Food safety and industry best practices are second nature to her.
  • Banquet Porter with a passion for operational excellence.
  • Banquet Porter with a focus on guest safety, working effectively with security teams to address any concerns during large-scale events attended by 5 guests.
  • Dining Room Attendant with 4 years of experience working in a food service environment.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Banquet Porter experienced in high-end corporate events, handling onsite audio-visual setup for 10 diverse functions while delivering exceptional technical support.
  • Acted as the main liaison between planners, catering teams, and clients.
  • Avoided service disruptions during critical events.
  • Banquet Porter is a multi-talented Banquet Porter who is consistently rewarded for planning and operational improvements.
  • Banquet Porter focused on guest safety.

Accomplishments

  • Collaborated with team of 3 in the development of standard.
  • Earned Scrum Master, which demonstrated excellence in health and safety standards across all event procedures.
  • Improved inventory management by introducing a new tracking system for banquet materials, reducing lost or damaged items by 28%.
  • Implemented new cleaning protocols to maintain health and safety standards, reducing staff injuries and ensuring compliance with ITIL.
  • Performed post-event inspections and communicated with operations lead to ensure all venue areas were left clean and compliant with venue policies.
  • Developed and implemented a system to track the condition of event materials and supplies, extending the life of key assets by 33%.
  • Led event teardown operations, coordinating the removal and storage of materials while adhering to strict timelines and safety procedures.
  • Enhanced team coordination by developing clear protocols for inter-departmental communication, resulting in smoother event flow.
  • Created and maintained detailed logs of banquet supplies and materials, aiding team members in quicker setup and teardown processes.
  • Proactively communicated with serving staff regarding meal schedules, ensuring smooth transitions between courses and avoiding service delays.

Affiliations

  • International Conference of Event Service Professionals - 2023
  • Foodservice Consultants Society International (FCSI)
  • Lions Club
  • Banquet Setup Crew Leadership Certification - metric
  • Association of Information Technology Professionals
  • International Special Event Society (ISES)
  • Certified Banquet Professional (CBP) via standard
  • The Event Safety Alliance (ESA)
  • Association of Visual and Performing Arts Administrators (AVPAA)
  • General Hospitality & Event Workers Union of Chicago

Certifications

  • Alcohol Server Certification – Illinois
  • Event Safety Alliance Certificate – Event Safety Alliance
  • Project Management Professional (PMP)
  • Certified Banquet Set-Up Specialist – Northwind
  • Bartending License – Colorado
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Salesforce
  • Certified Hospitality Event Professional (CHEP) – Meridian
  • Hospitality and Tourism Management Certification - system

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