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Skills

  • Foot traffic analysis
  • Relationship development
  • Marketing strategy
  • First Aid/CPR
  • Daily sales reporting efficiency
  • Multi-product purchase promotion
  • Customer pain point identification
  • Distribution center management
  • Communications
  • Inventory management and stock control

Work Experiences

  • Boosted new associate sales by 83%.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved results within the first 15 months.
  • Conducted research to find appropriate answers to customer questions.
  • Increased sales by 14% by providing purchase advice and promoting additional products.
  • Achieved results over 2016.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Achieved a 44% improvement in process efficiency.
  • Achieved 18% growth in productivity.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Strengths in risk assessment and process improvement backed up by Miscellaneous training.
  • Adjusts strategies based on sales patterns.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved revenue growth in 2021.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Achieved a 41% uptick in overall sales.
  • Astute Key Sales Associate who is dedicated to providing excellent customer service and assistance.

Accomplishments

  • Exceeded quarterly sales goals by 30% by leveraging customer insights and maximizing high-margin product recommendations.
  • Successfully managed high-profile client negotiations, closing deals with over $11 in incremental business annually.
  • Collaborated with team of 2 in the development of standard.
  • Reduced customer complaints by 77% through close post-sales support and resolution of key service issues.
  • Collaborated on the introduction of a new loyalty program, which increased customer enrollments by 30% and average purchase frequency by 10 days.
  • Adjusted pricing and discount strategies leading to a sales volume growth of 65% in key retail seasons.
  • Trained 11 new associates in our value proposition and sales process, enhancing tangible skills for Microsoft Excel, resulting in a 21% increase in overall productivity.
  • Documented and resolved metric which led to system.
  • Resolved product issue through consumer testing.
  • Championed the rollout of a new CRM system, improving tracking and reporting accuracy by 65% and boosting customer follow-up efficiency.

Affiliations

  • American Marketing Association (AMA) – Sales Section
  • Microsoft Dynamics 365 CRM Community Member
  • Sales Enablement Collective Member (SEC)
  • Jaycees
  • Retail Excellence Awards Participation
  • Sales & Marketing Executives International (SMEI)
  • Salesforce Certified Administrator
  • Rotary International
  • Association for Computing Machinery
  • Sales Achievement Institute (SAI)

Certifications

  • Certified Sales Leadership Professional (CSLP) - procedure
  • Salesforce
  • Certified Retail Strategy Professional - procedure
  • CompTIA Network+
  • CompTIA A+ Technician
  • Certified Inventory Control Specialist - Tableau
  • Advanced Merchandising Certification - method
  • Certified Key Account Manager (CKAM) - standard
  • Certified Channel Sales Executive (CCSE)
  • CompTIA Security+

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