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Skills

  • Occupational hazard identification
  • Cost reduction strategies
  • Supervision
  • Organization
  • Metric equipment
  • Team building
  • Multistate workers’ compensation knowledge
  • Customer service
  • Compliance with state and federal regulations
  • Claim payment tracking and reconciliation

Work Experiences

  • Achieved a 47% decrease in workplace accidents at Beacon Labs.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Assessed accuracy of compensation benefits paid.
  • Achieved reduction over one year.
  • Oversaw the delivery of framework project by method team, which resulted in initiative.
  • Achieved dispute resolution in under 5 months days.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Assessed employee claim satisfaction post-settlement.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted audits of workers' compensation files to ensure compliance with federal and Oregon regulations, reducing non-compliance findings to zero in 2015.

Summaries

  • Controlled claim costs.
  • Achieved zero discrepancies.
  • Dedicated to learning, growing, and succeeding in Human Resources.
  • Within Human Resources, senior Workers' Compensation Analyst and outstanding performer in quality assurance and client relations.
  • Accomplished Workers' Compensation Analyst.
  • As a Workers' Compensation Analyst.
  • Achieved faster case closures.
  • Strong project management skills and a data-driven approach characterize this decisive leader.
  • Conducted compliance auditing.
  • As a Workers' Compensation Analyst, contributed to Outstanding Service Award recognition through precise case management and detailed settlement summaries for over 7 cases.

Accomplishments

  • Designed a system of alerts and notifications for upcoming claim deadlines, reducing missed critical filing dates by 38%.
  • Developed performance dashboards and analytics that increased management insight into claims resolution rate by 15%.
  • Streamlined the injury report and claim submission process, reducing noncompliance instances by 47% year-over-year.
  • Served as key liaison between workers, insurance carriers, and medical providers, achieving a 39% faster turnaround for medical authorizations.
  • Introduced an automated communication system between HR and injured employees, improving response times by 80%.
  • Reduced the average workers’ compensation claim settlement time by 21% through improved intra-department communication and case management automation.
  • Collaborated with cross-functional teams to modify outdated claims procedures, resulting in 58% sharper response times for urgent claims.
  • Collaborated with team of 17 in the development of system.
  • Resolved product issue through consumer testing.
  • Assessed post-settlement outcomes and revised case files to improve long-term resolution satisfaction by 76%.

Affiliations

  • Disability Management Employer Coalition (DMEC)
  • Project Management Institute
  • American Society of Safety Professionals (ASSP)
  • Certified Safety Professional (CSP) Credential
  • Rotary International
  • Association for Computing Machinery
  • American Association of Occupational Health Nurses, Inc. (AAOHN)
  • Society of Women Engineers
  • Masters in Healthcare Administration 2019 (for advanced degree holders)
  • Society for Human Resource Management (SHRM)

Certifications

  • Certificate in Risk and Insurance (CRIP)
  • Certified Life and Health Insurance Specialist (CLHIS)
  • Chartered Property Casualty Underwriter (CPCU)
  • Advanced Certificate in Compliance (ACC)
  • Associate in General Insurance (AINS)
  • Certified Occupational Health Nurse Specialist (COHN-S)
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Workers' Compensation Law (CWCL)
  • Certified Occupational Safety Specialist (COSS)
  • Professional Certificate in Medical Billing and Coding

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