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Skills

  • Supervision
  • Database management
  • Staff management
  • Relationship development
  • City and county regulations
  • Category equipment
  • MS Office
  • MRI accounting software
  • Customer service-focused
  • Project organization

Work Experiences

  • Assisted in leasing over 4 units per month.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Aided in reducing average days on market.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Leasing Agent Assistant every 6 months.
  • Assisted in property inspections.
  • Achieved a 40% increase in resident retention.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Assisted in property inspections and move-out walkthroughs, identifying areas for improvement and minimizing turnover costs by $15.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Assisted property managers with rent collection, reducing delinquency rates from 24% to 85% over 11 months through proactive communication.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Collaborated with contractors and vendors.
  • Dedicated to learning, growing, and succeeding in Real Estate.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Real Estate, senior Leasing Agent Assistant and outstanding performer in budget management and strategic planning.
  • Boosted lead generation by 27%.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Assisted property managers with collecting rents.
  • Comprehensive understanding of rental market dynamics.

Accomplishments

  • Documented and resolved program which led to procedure.
  • Collaborated in creating a detailed tenant handbook, which led to a 60% reduction in tenant complaints about building policies.
  • Conducted comprehensive market research on competitor amenities, generating actionable insights that led to property service improvements.
  • Organized 2 successful open house events for new properties, resulting in 6 lease applications and 46% boost in tenant occupancy rates.
  • Generated 33% more lease agreements through tenant follow-ups and timely communication using tailored email and phone communication strategies.
  • Participated in community outreach efforts, contributing to a 76% growth in property inquiries and visibility among prospects.
  • Managed tenant inquiries and grievances, resolving issues in under 6 months and earning a 68% improvement in tenant satisfaction scores.
  • Led the planning and execution of promotional events that increased foot traffic to properties by 83%, contributing to faster occupancy of vacant units.
  • Assisted in lease renewals by tracking deadlines, resulting in a 24% increase in lease renewal rates over a several months period.
  • Reviewed and updated lease agreements in compliance with Seattle rental regulations, ensuring all contracts met legal requirements.

Affiliations

  • Jaycees
  • Affiliated with the Council for Affordable and Multifamily Housing, enabling in-depth understanding of specific tenant needs in government-subsidized housing.
  • Association for Computing Machinery
  • Joined the Real Estate Associate Program (REAP), advancing knowledge in diversity and engagement within real estate.
  • Rotary International
  • National Association of Social Workers
  • Active member of Building Owners and Managers Association (BOMA) where I stay current on industry standards for leasing and property management practices.
  • American Marketing Association
  • Attended the Apartment Leasing Bootcamp offered by Beacon Labs, developing strategies for occupancy growth and decreased vacant unit turnaround.
  • Participated in the National Leasing and Marketing Forum to boost knowledge in targeted tenant acquisition strategies.

Certifications

  • Certified Public Accountant
  • Real Estate Salesperson License [State Real Estate Commission, Portland, 2017)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Fair Housing Compliance Certification Vantage, 2017
  • CompTIA Network+
  • Certified Property Manager (CPM) - Institute of Real Estate Management (IREM) 2020
  • Certified Administrative Assistant (CAA) - Harbor & Co., 2016
  • CompTIA Security+
  • Project Management Professional (PMP)

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