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Skills

  • First Aid/CPR
  • Record keeping and documentation
  • Regulatory compliance
  • Team building
  • Problem-solving in real-time
  • Multi-tasking in high-pressure environments
  • Accident-free driving
  • Caregiver Interaction
  • Communications
  • Preventative vehicle maintenance

Work Experiences

  • Achieved this record over 13 years.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted passengers with walkers.
  • Aligned transportation workflows with new safety regulations.
  • Assisted in lifting and securing patients into vehicles.
  • Informed hospital staff and law enforcement officials about facts relating to accidents or emergencies.
  • Achieved operational goals by maintaining a perfect on-time rate for scheduled pickups and drop-offs for over 10 consecutive months.
  • Checked to see if the ambulance was clean and well-stocked with first-aid and medical supplies.
  • Completed a mechanical checklist and checked the ambulance's functionality prior to each shift.
  • Assisted passengers with wheelchairs, stretchers, or walkers to navigate safely, ensuring minimal injury risk during all transfers.

Summaries

  • Consistently exceeded expectations.
  • Within Miscellaneous, senior Ambulette Operator and outstanding performer in risk assessment and vendor management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Ambulette Operator with proven ability to manage high-traffic routes.
  • Coordinated transport for patients with mobility issues.
  • Consistently delivered patients on time.
  • Ambulette Operator with a track record of safe patient transport over 5 years, consistently following traffic laws and maintaining a spotless driving record.
  • Bringing a spotless driving record and a keen eye for detail.
  • Ambulette Operator with 13 years of successful project management and performance reporting experience.
  • Compassionate professional with expertise in handling mobility equipment and securing patients safely, minimizing injury risk during all stages of transport.

Accomplishments

  • Coordinated with dispatch teams during vehicle breakdowns to ensure patients arrived at scheduled appointments on time.
  • Assisted with the onboarding and training of new ambulette operators, focusing on patient care and transport safety.
  • Monitored vehicle performance regularly, reporting issues to the support team to ensure timely repair and minimal operational impact.
  • Collaborated with team of 10 in the development of framework.
  • Earned employee of the month recognition in 2017 for demonstrating consistent compassion and commitment to patient safety.
  • Led the implementation of a key performance indicator (KPI) tracking system for vehicle maintenance, reducing unexpected breakdowns by 60%.
  • Regularly serviced and performed preventative maintenance on vehicles, extending vehicle lifespan by 50%.
  • Resolved product issue through consumer testing.
  • Communicated clearly and compassionately with elderly and disabled patients regarding trip details and transportation expectations.
  • Received commendation from clients and patients for maintaining high levels of professionalism and patience during all transportation assignments.

Affiliations

  • Continuing Education Alliance for Safe Patient Handling
  • Contented Caregivers Group
  • Behavioral Health Transport Academy
  • Jaycees
  • Rotary International
  • American Academy of CPR and First Aid – 2022
  • American Society of Safety Professionals
  • Accrediting Bodies for Non-Emergency Medical Transportation (NEMT)
  • Association for Supply Chain Management (APICS)
  • Eco-Friendly Driving and Transport Partnership

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Emergency Medical Responder (EMR) – National Registry of Emergency Medical Technicians (NREMT)
  • Commercial Driver’s License (CDL) with Passenger Endorsement (P) - procedure
  • Wheelchair Assistive Device Training Completion - Accessible Transportation Association (ATA)
  • Certified Business Analysis Professional (CBAP)
  • Passenger Assistance Safety and Sensitivity (PASS) Certification - Community Transportation Association of America (CTAA)
  • Certified Road Safety Auditor - Federal Highway Administration (FHWA)
  • Passenger Transportation Driver Safety Program - National Governors Association
  • Certified Medical Transport Driver (CMTD) - National Safety Council

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