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Skills

  • Check payment processing
  • Item promotion
  • Food inspection
  • Effective customer upselling
  • Customer satisfaction
  • Menu memorization
  • Dining area cleanliness
  • Payment processing
  • Safe food handling
  • Event planning and coordination

Work Experiences

  • Evaluated a 17 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Handled customer complaints with grace and poise, resolving issues as soon as possible by contacting Senior Waitress.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Was able to quickly and effectively resolve guest complaints.
  • Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room.
  • Supported the needs of a 4-person wait staff who attended to the specific needs of countless customers on a daily basis for process restaurant with social relevancy and intentionality.

Summaries

  • Senior Waitress is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Senior Waitress is a courteous Senior Waitress who is capable of satisfying even the most discerning guests.
  • Ambitious server with 18 years of experience increasing system sales and providing guests with personalized service.
  • Having worked in program settings for 15 years.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Senior Waitress with 18 years of successful team leadership and client relations experience.
  • Food and wine pairing is something she excels at.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Senior Waitress is a communicative Senior Waitress who is committed to providing exceptional service and unforgettable guest experiences.
  • Ability to maintain a professional, calm, and efficient demeanor at all times.

Accomplishments

  • Increased
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Registered 14 customers for the store's loyalty program.
  • Reorganized grocery store merchandise and displays, increasing output by 11%.
  • Improved
  • Identified
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Developed
  • Proposed
  • Established

Affiliations

  • Certification in Restaurant Revenue Management
  • Society of Foodservice Managers
  • Society for Hospitality and Foodservice Management (SHFM)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • American Marketing Association
  • Society of Human Resource Management
  • ServSafe Alcohol certification
  • International Council for Small Business in Hospitality
  • Toastmasters

Certifications

  • OSHA 30-Hour General Industry (Restaurant)
  • Conflict Resolution Certification
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified Hospitality Department Trainer (CHDT)
  • Certified Customer Service Professional (CCSP)
  • Certified Restaurant Server (NRAEF)
  • Customer Complaint Management Certification
  • Allergen Awareness Certification
  • Apple Certified Associate (ACA)

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