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Skills

  • Prompt table clearance
  • Menu knowledge
  • Price memorization
  • Food preparation
  • Tableside service
  • Guest relations management
  • Food tray carrying
  • Cash handling expert
  • Effective customer upselling
  • Hors-d’oeuvres service

Work Experiences

  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Supported the needs of a 4-person wait staff who attended to the specific needs of countless customers on a daily basis for process restaurant with social relevancy and intentionality.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 16 tables per shift.
  • Provided excellent service by creating a warm and welcoming environment.
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.

Summaries

  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Upselling 8% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Committed to resolving customer complaints in a professional and calm manner.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Committed team player with the ability to work on a flexible schedule.
  • Efficient Senior Waitress with over 6 years of experience in initiative and standard service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests.
  • Within Food and Beverage, senior Senior Waitress and outstanding performer in cross-functional collaboration and process improvement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.

Accomplishments

  • Reduced
  • Prepared
  • Created
  • Named Employee of the Month, procedure.
  • Managed
  • Registered 14 customers for the store's loyalty program.
  • Recommended
  • Earned “standard” Award for initiative.
  • Won
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • National Restaurant Association (NRA)
  • National Association for Catering and Events (NACE)
  • ServSafe Alcohol certification
  • Hospitality Financial and Technology Professionals (HFTP)
  • American Bartender's Association (ABA)
  • International Council for Small Business in Hospitality
  • Association of Information Technology Professionals
  • Rotary International
  • Project Management Institute
  • Global Food Safety Initiative (GFSI)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Bartending License Atlanta
  • Certified Guest Service Professional (CGSP)
  • Allergen Awareness Certification
  • CompTIA Network+
  • Certified Restaurant Server (NRAEF)
  • SHRM Certified Professional (SHRM-CP)
  • Alcohol Service Certification (TIPS/ServSafe Alcohol)
  • Certified Hospitality Supervisor (CHS)
  • Menu Planning and Design Certification

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