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Skills

  • Compliance documentation audits
  • Problem-solving
  • Mail handling
  • Procedure equipment
  • MS Office
  • Scheduling
  • Customer service excellence
  • Vendor management
  • Project organization
  • Team management

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Collaborated with HR to establish criteria for fairness and inclusivity during candidate assessments, leading to recognition from the metric for diversity.
  • Conducted quality checks on test results, raising overall accuracy and contributing to a 32% increase in valid certifications issued.
  • Achieved zero discrepancies in audits.
  • Assisted in the transition to a centralized assessment platform.
  • Aligned operations with sustainability goals.
  • Contributed to evidence-based decision-making.
  • Communicated complex testing requirements.
  • Assisted in the transition to a centralized assessment platform, reducing scheduling conflicts by 26% and expediting overall processing time.
  • Planned program staff's travel arrangements, including setting appointments and securing transportation and lodging.

Summaries

  • Achieved 60% reductions in assessment timeline delays.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved consistent compliance with OSHA audits.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Accomplished professional with a talent for streamlining the testing approval process, executing procedures with precision and consistently achieving 83% accuracy. Strong proficiency in using online systems to enhance process efficiency.
  • Versatile Assessment Clerk with quality assurance knowledge and strong budget management abilities.
  • Achieved error-free operations.
  • Analytical thinker with a history of improving workflows.
  • Flexible Assessment Clerk with 18 years of experience in framework office environments.

Accomplishments

  • Developed a new data validation process to cross-check candidate records, raising data integrity score to 61%.
  • Collaborated with team to ensure assessment process adhered to legal and confidentiality standards, lowering compliance risks.
  • Assisted in the revision of outdated testing protocols, improving overall assessment relevance and scoring methods.
  • Participated in the reorganization of legacy files that reduced retrieval times by 60%. Streamlined the process for future retrieval.
  • Maintained a 67% data accuracy rate by utilizing honeypot techniques to detect and prevent record duplicates.
  • Developed and implemented a registration workflow that reduced candidate wait times by 15 minutes across assessment registrations.
  • Troubleshot and resolved Power BI issues related to testing environments, improving user satisfaction metrics by 83% points.
  • Collaborated with finance to roll out a new assessment monitoring system, reducing manual oversight by 20%.
  • Executed monthly reports on assessment metrics, providing in-depth analysis that improved throughput by 66% points.
  • Successfully led a year-end review of testing procedures, improving efficiency by 43% in 2016.

Affiliations

  • American Educational Research Association (AERA) Membership
  • National Association of Assessment Directors (NAAD) Membership
  • Assessment and Access Committee at program
  • International Council of Nurses
  • North American Association of Educational Assessment Communities (NAAEAC)
  • Association for Computing Machinery
  • Membership in the National Association of Workforce Development Professionals (NAWDP)
  • Annual presenter at Test and Assessment Showcase, 2018
  • Society for Industrial and Organizational Psychology (SIOP) Affiliate
  • Membership in the Association for Measurement and Evaluation in Counseling and Development (AMECD)

Certifications

  • Certified Information Privacy Professional (CIPP)
  • Certified Inventory Specialist (CIS)
  • Certified Information Systems Auditor (CISA)
  • Google Data Analytics Certificate
  • Certified Assessment Verification Specialist (CAVS)
  • Certified Compliance & Ethics Professional (CCEP)
  • Certificate in Examination Development & Testing from Harbor & Co.
  • Professional in Human Resources (PHR) - 2024
  • First Aid/CPR Certified
  • Certified Information Management Professional (CIMP)

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