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Skills

  • Stocking and replenishing
  • Point of sale knowledge
  • Dining room organization and cleanliness
  • Bill computation
  • Check splitting and reconciliation
  • Daily specials memorization
  • To-go order preparation
  • Conflict resolution within teams
  • Guest seating arrangements
  • Cash register operation

Work Experiences

  • Identified
  • Did some research.
  • Had planned ahead.
  • Standard was planned and carried out by me.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Kept up to date on the menu in order to provide accurate information and assist customers in making decisions.
  • Guided
  • Quickly identified problems and alerted Waitress/Hostess to any potential project delays.
  • Invented
  • Provided management with procedure updates on renewal progress, at-risk renewals, and renewal forecasts.

Summaries

  • Offering extensive knowledge, a strong work ethic, and over 13 years of experience in the field.
  • Built a stronger, more cohesive team.
  • With training in procedure technology, I am skilled at cross-functional collaboration.
  • Focused and dependable Waitress/Hostess ready to contribute to system dynamic team.
  • Able to handle peak-hour shifts.
  • Accomplished Waitress/Hostess proficient in Adobe Creative Suite, improving reservation management and reducing peak-hour wait times by up to 5 minutes through enhanced seating efficiencies.
  • Bringing high energy, best food safety practices, and sales expertise to the table.
  • Motivated Waitress/Hostess with experience managing large-scale projects, including budgeting and administration.
  • Among his accomplishments is the creation of a program app for use in the system industry.
  • Attentive Waitress experienced in streamlining order processing using Microsoft Excel, reducing average table turnover time by 16 minutes during peak hours to ensure faster seating and service.

Accomplishments

  • Collaborated with kitchen staff and servers to ensure accurate and timely delivery of food on busy nights, cutting wait times by 59%.
  • Integrated
  • Resolved
  • Exhibited strong conflict resolution skills by mediating concerns between kitchen staff and customers, resulting in 27% positive guest feedback.
  • Solved
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Streamlined
  • Ensured
  • Applied knowledge and enforcement of health and safety standards, reducing cross-contamination issues by 27%.
  • Improved

Affiliations

  • Member of the National Restaurant Association, advocating for industry standards and best practices.
  • Completed an advanced course in conflict resolution through Cedar Works, improving response rate to guest issues in real-time.
  • Certified Food Safety Handler through Salesforce by Brightline, renewed annually since 2019.
  • Member of the Global Association of Hospitality and Catering, exploring innovative guest seating optimization strategies.
  • Certified in CPR and First Aid through Cedar Works, enhancing the safety of guests and staff alike in the dining environment.
  • Certified in Food and Beverage Management through Jira, elevating SOP adherence across restaurant operations.
  • Ongoing involvement in the Customer Experience Professionals Association (CXPA), applying new strategies to enhance guest interactions at standard.
  • Active in the International Association for Food Protection, ensuring best food safety practices in restaurant operations.
  • Affiliated with the American Culinary Federation, staying informed about industry trends and challenges.
  • Regular attendee of continuing education seminars on hospitality management topics through the Hospitality Sales & Marketing Association International (HSMAI).

Certifications

  • Guest Satisfaction and Relationship Improvement Certification - Brightline
  • Professional Server Certification - North Carolina
  • CPR & First Aid Certification - Cedar Works
  • Hospitality and Hotel Supervision Certificate - Summit Group
  • Certified Restaurant Server - Meridian
  • Food Safety Manager Certification - Food Safety Training & Certification
  • BarSmarts Certification - Wine, Spirits, and Mixology Training
  • Certified Protection Officer (CPO)
  • Alcohol Awareness Certification - Massachusetts
  • Food Allergen Awareness Certification - Oregon

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