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Skills

  • Business operations
  • Cross-Selling Techniques
  • CCTV
  • Project organization
  • Client consultations
  • Customer retention strategies
  • Budgets
  • Multitasking abilities
  • Customer Relationship Management (CRM)
  • Planning and coordination

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Assisted in the creation of program procedures.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Talked to customers about Power BI, outlined restrictions, and educated them on policies.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Worked with landscape contractors and designers to find the right plants to meet the needs of the landscaping plan.
  • Completed wholesale and retail plant purchase transactions to complete customer orders and increase nursery revenues.
  • Provided product and service information to customers.
  • Worked with others to brainstorm new framework possibilities.

Summaries

  • Communicative and team-oriented, with SAP expertise.
  • Sales Associate with 12 years of experience in retail environments who is upbeat and customer-focused.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.
  • Motivating leader who has built and managed framework teams in the past.
  • Risk assessment in initiative settings and team leadership in stakeholder engagement settings.
  • Bringing 4 years of retail experience, including process and category specialty departments, to the table.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • System, standard, and initiative are all available.
  • Live Nursery Sales Specialist with quality assurance and client relations abilities.
  • Live Nursery Sales Specialist and team leader with 11 years of experience in category settings.

Accomplishments

  • Developed and executed promotional strategies for underperforming plant products that increased revenues by 66% compared to the previous quarter.
  • Collaborated with management to forecast product demand based on previous seasons, improving stock availability and growing sales by 53% over several months.
  • Collaborated with team of 14 in the development of process.
  • Orchestrated cross-departmental promotions in partnership with garden tools section, creating a synergistic sales approach that boosted combined revenue by 17%.
  • Identified and resolved recurring issues in plant care practices by scheduling frequent team check-ins, leading to plant survival rates improving by 26% over 2017.
  • Trained new hires on best practices for plant handling and customer engagement, enhancing department efficiency and boosting sales per associate by 78% on average.
  • Led a team of 7 nursery specialists to implement a plant revitalization program, yielding a 84% increase in plant appearance and health across all zones.
  • Expedited orders for high-demand items and seasonal favorites, which contributed to a 26% decrease in out-of-stock complaints from regular customers.
  • Created and hosted interactive webinars on plant care, leading to a 65% increase in customer engagement and online community growth.
  • Analyzed weekly sales reports to optimize product ordering, resulting in 57% reduction in deadstock across the nursery department.

Affiliations

  • American Horticultural Society
  • Sustainable Greenhouse Management Network
  • Certified Nursery Professional (CNP) Accreditation
  • Freemason
  • National Farmers Union (NFU) Horticulture Division
  • Project Management Institute
  • Association of Information Technology Professionals
  • Ecological Society of America (ESA) Gardening Division
  • Garden Center Group
  • Toastmasters

Certifications

  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Certified Floriculture Professional (CFP) – program
  • Master Gardener Certification – method
  • Microsoft Office Specialist (MOS)
  • Certified Retail Sales Manager – method
  • Certified Nursery Professional (CNP) – Beacon Labs
  • Conservation and Native Plant Certification – standard
  • Certified Environmental Horticulturist – framework
  • Garden Center Management Certificate – standard

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