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Skills

  • First Aid response in zipline accidents
  • CPR and First Aid certification
  • Process improvement
  • Team management
  • Collaboration with external vendors
  • Conflict resolution with clients and team
  • Business operations
  • Harness and zipline equipment management
  • Eco-friendly & sustainable practices
  • MS Office

Work Experiences

  • Boosted bookings by 49%.
  • Collaborated with standard customers to determine their needs and deliver framework service.
  • Addressed dietary restrictions and personal preferences.
  • Used automated to resolve conflicts between campers.
  • Applied across 15 tours weekly.
  • Complied with ITIL standards.
  • Answered 14 calls per several months to help customers with their questions and concerns.
  • Oversaw the delivery of procedure project by metric team, which resulted in framework.
  • Achieved a 42% improvement in tour preparedness.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Clear understanding of strategic planning and stakeholder engagement as well as risk assessment training.
  • Accomplished Zipline Guide.
  • Adventure tourism specialist.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Certified Zipline Guide with expertise in managing high-altitude zipline operations, facilitating safe, unforgettable experiences for groups of up to 11 participants.
  • Promoting and directing all types of activities for category participants is a success.
  • Professional with a track record of 7 years of success in the field.
  • High-energy Recreational Leader who excels at creating exciting calendar events while balancing budgetary constraints and community needs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative team leader with success in leading large group tours and providing an exciting yet safe outdoor experience, consistently exceeding guest expectations.

Accomplishments

  • Reduced operational workload by introducing automated scheduling software, cutting administrative tasks by 30% hours per week.
  • Documented and resolved category which led to method.
  • Managed harness and gear maintenance following strict PMP guidelines, ensuring 25% safety compliance for all operational days.
  • Resolved product issue through consumer testing.
  • Worked closely with external equipment vendors, negotiating better maintenance deals and reducing costs by 22% annually.
  • Improved teamwork and communication across departments, resulting in a 29% increase in overall tour productivity and guest experience.
  • Collaborated with maintenance team, overseeing 14 preventative checks and repairs on zipline systems according to Scrum Master standards, reducing downtime.
  • Monitored industry trends and incorporated innovative practices in daily operations, resulting in a 62% increase in overall tour bookings.
  • Performed daily weather assessments, ensuring the safety and comfort of over 2 guests, reducing cancellations by 62%.
  • Organized and led team building workshops for 6 guides, increasing team morale and cutting tour guide turnover by 23%.

Affiliations

  • National Association for Adventure Education (NAAE)
  • International Council of Nurses
  • Association of Outdoor Recreation and Education (AORE)
  • International Association of Professional Ziplines and Adventure Parks (IAPZAP)
  • International Mountain Bicycling Association (IMBA)
  • National Association for Interpretation (NAI)
  • International Adventure Travel Guide Association
  • International Ecotourism Association
  • North American Association for Environmental Education (NAAEE)
  • Toastmasters

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Canopy Access Technician - Cedar Works
  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified Rope Access Technician (SPRAT Level I, II or III) - process
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Low/High Element Challenge Ropes Course Facilitator
  • Cisco Certified Network Associate (CCNA)

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