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Skills

  • Method equipment
  • Network mapping
  • Client relationship management
  • High-bandwidth project installations
  • MS Office
  • Operational improvement
  • Organization
  • Cross-functional team coordination
  • Device Installation
  • Fusion splice training

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated closely with network administrators and server engineers to provide quality service.
  • Transported Workday to three years customer locations.
  • Collaborated with subcontractors.
  • Consulted with metric corporate clients.
  • Achieved a Excellence Award for excellence in initiative fiber installation, recognizing efforts to meet and exceed project requirements within budget constraints.
  • Calibrated and configured testing equipment to analyze light loss and backscatter, improving accuracy of network diagnostics by 34%.
  • Collaborated with network architects on designing and mapping new fiber optic routes to support high-bandwidth projects, completing installations 17 days ahead of schedule.
  • Answered 7 calls per two years to help customers with their questions and concerns.
  • Oversaw the setup of new users as well as the relocation of existing users.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved consistently low signal losses of under 13 dB.
  • Recognized on a regular basis for outstanding performance and contributions to the Telecommunications and Wireless industry's success.
  • Telecommunications technician with 6 years of experience in voice, data, and other systems installation.
  • 14 years of experience.
  • Achieved Excellence Award in 2016.
  • Consistently delivered low insertion losses under 8 dB.
  • Collaborative Fiber Optic Technician skilled in working with project managers and field engineers to deliver seamless installations on complex projects.
  • Committed to client relationship management.
  • Within Telecommunications and Wireless, senior Fiber Optic Cable Technician and outstanding performer in risk assessment and performance reporting.

Accomplishments

  • Achieved 7% first-time activation success rate in deploying fiber optic services in over 16 residential units in Columbus.
  • Performed high-precision OTDR fiber testing, identifying and rectifying potential faults that minimized signal loss at or below 8 dB.
  • Collaborated with network engineers to design and implement optical fiber routes covering over 6 miles, successfully adhering to project deadlines.
  • Reduced cable installation costs by 54% through efficient fiber route planning and resource allocation across process.
  • Led a team of 8 technicians in the successful deployment of fiber optic networks across multiple municipality-level projects.
  • Managed inventory of fiber optic equipment and materials, optimizing resource usage and reducing overhead costs by 45%.
  • Supported IT teams by laying down fiber optic cabling for backbone infrastructure, reducing network latency by 38%.
  • Collaborated with project managers to ensure all deliverables on fiber optic infrastructure were completed on time and under budget.
  • Collaborated with team of 13 in the development of system.
  • Utilized advanced fusion splicing techniques to complete 2 fiber terminations with insertion losses below 6 dB.

Affiliations

  • International Association of Administrative Professionals
  • National Electrical Contractors Association (NECA)
  • Collaborator on 2017 Regional Fiber Optic Projects Meeting
  • Optical Fiber Communication Conference and Exposition (OFC)
  • International Council of Nurses
  • National Association of Social Workers
  • Member of North American Network Operators' Group (NANOG)
  • Association for Computing Machinery
  • Communications Cable & Connectivity Association (CCCA)
  • Collaborator on Columbus Smart City Fiber Initiative

Certifications

  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certified Fiber Optic Technician (CFOT) – FOA
  • Certified Fiber Optic Specialist in Testing & Maintenance (CFOS/T) – FOA
  • Journeyman Electrician License - Arizona
  • OSHA 30-Hour General Industry Safety and Health
  • BICSI Technician Credential – Level 2
  • Fiber Optic Cable Splicing Certification
  • Fiber Optic Safety Procedures Certification – Lakeside Partners
  • Certified Network Cable Installer (CNCI) – CNet Training

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