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Skills

  • Strategic planning
  • Supervision
  • Adaptability to industry trends
  • First Aid/CPR
  • Digital Enrollment Systems Management
  • HRIS Systems (Microsoft Excel)
  • Attention to detail
  • Insurance Claims Process Management
  • Team building
  • Regulatory compliance

Work Experiences

  • Avoided potential litigation.
  • Boosted overall employee satisfaction with benefits management.
  • Achieved a 17% improvement in response time.
  • Achieved a 7% reduction in time-to-enroll.
  • Built and maintained strong relationships with vendors, resulting in a 43% improvement in customer service response times through enhanced service level agreements.
  • Achieved a 26% drop in health insurance claims.
  • Coordinated with insurance brokers.
  • Achieved 75% seamless adoption of programs.
  • Worked with auditors to ensure that method, initiative, and metric plans were compliant.
  • Conducted a comprehensive review of ancillary services offered in the benefits package, leading to the inclusion of program, which saw a 71% adoption rate within one year.

Summaries

  • Employee Benefits Account Manager with 9 years of successful strategic planning and budget management experience.
  • Clear understanding of quality assurance and stakeholder engagement as well as team leadership training.
  • Adept at reducing administrative errors by 83% through automation, ensuring seamless payroll processing and accurate benefit deductions across multi-state locations.
  • Employee Benefits Account Manager is a multi-talented Employee Benefits Account Manager who is consistently rewarded for planning and operational improvements.
  • Avoided penalties of $16.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Avoided potential regulatory penalties of up to $7 annually.
  • Achieved early engagement in wellness initiatives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved 52% increase in employee engagement.

Accomplishments

  • Collaborated with HR and Finance teams to design incentive-based benefits structures, improving health plan participation by 77%.
  • Led cross-functional project teams to integrate benefits systems with payroll and HRIS, streamlining processes for over 16 employees.
  • Sourced and implemented supplemental insurance options to cover critical gaps, increasing overall employee satisfaction by 84%.
  • Managed a portfolio of over 3 key accounts, consistently achieving client satisfaction ratings of 84% or higher.
  • Consulted with legal counsel to ensure global benefit programs adhered to all regional compliance laws, leading to standard.
  • Established open communication channels with employees regarding their benefit options, which increased the usage of wellness programs by 58%.
  • Developed targeted communication strategies to promote new benefit offerings, leading to participation increases of 16% in key programs.
  • Designed communication materials assisting employees to better understand benefits coverage, lowering calls and emails to HR offices by 41%.
  • Partnered with leadership to align benefits strategy with corporate goals, earning recognition for Outstanding Service Award in 2023.
  • Rolled out an international benefits package that met the needs of Boston-based employees, boosting their satisfaction scores by 24%.

Affiliations

  • Association for Computing Machinery
  • Freemason
  • National Association of Social Workers
  • International Foundation of Employee Benefit Plans (IFEBP)
  • Society of Women Engineers
  • International Association of Insurance Professionals (IAIP)
  • Rotary International
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Human Capital Institute (HCI)

Certifications

  • CPC - Certified Pension Consultant
  • Employee Benefit Account Administration Certificate Summit Group
  • Professional in Human Resources (PHR)
  • CompTIA Network+
  • Certified Health Savings Advisor (CHSA)
  • Certified Self-Funded Insurance Professional (CSFIP)
  • Google Certified Professional Cloud Architect
  • Certified Healthcare Reform Specialist (CHRS)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)

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