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Skills

  • Customer service
  • Benefits Program Communication
  • Project organization
  • Customer service enhancement
  • Conflict resolution
  • Process automation
  • Regulatory compliance
  • Adaptability to industry trends
  • Cross-departmental collaboration
  • Healthcare Benefits Administration

Work Experiences

  • Contributed to a 68% reduction in escalations.
  • Achieved a 82% improvement in plan usage.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Built and maintained strong relationships with vendors.
  • Was in charge of a variety of benefit programs, including 401K, medical, dental, and vision coverage.
  • Coordinated benefits integration for 8 companies.
  • Achieved 75% seamless adoption of programs.
  • Achieved results within the first 18 months.
  • Achieved a 26% adoption rate within 6 months.
  • Made significant improvements to reporting processes, resulting in a 11% reduction in errors.

Summaries

  • Boosted accuracy of self-enrollments by 17%.
  • Employee Benefits Account Manager is a multi-talented Employee Benefits Account Manager who is consistently rewarded for planning and operational improvements.
  • Achieved early engagement in wellness initiatives.
  • Interested in applying my field expertise and sound judgment to a challenging role with Lakeside Partners.
  • Collaborative partner with HR and Finance teams, ensuring accurate processing of payroll deductions and timely funding of benefits programs in dynamic, fast-paced environments.
  • Commission plans, benefits programs, and worker's compensation are all areas where I excel.
  • Astute Employee Benefits Account Manager recognized for delivering compliance education that improved adherence to state and federal regulations, avoiding penalties of $13.
  • Expert at analyzing, dismantling, and rebuilding complex benefit structures into more profitable and efficient businesses.
  • Proficient at onboarding, orienting, and training employees, as well as managing enrollments and resolving issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Trained employee benefits coordinators and HR teams on the intricacies of new benefits offerings, reducing escalations by 50%.
  • Established open communication channels with employees regarding their benefit options, which increased the usage of wellness programs by 58%.
  • Developed targeted communication strategies to promote new benefit offerings, leading to participation increases of 16% in key programs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with compliance teams to ensure all benefit programs adhered to standard standards with 100% accuracy.
  • Resolved product issue through consumer testing.
  • Designed communication materials assisting employees to better understand benefits coverage, lowering calls and emails to HR offices by 41%.
  • Regularly analyzed industry trends and used findings to adjust the company's benefits package, resulting in a Innovation Award for innovation in 2018.
  • Facilitated open enrollment sessions across multiple locations, achieving 85% participation and reducing inquiries by 30%.
  • Partnered with leadership to align benefits strategy with corporate goals, earning recognition for Outstanding Service Award in 2023.

Affiliations

  • Certified Risk and Insurance Management Society (RIMS)
  • Toastmasters
  • Rotary International
  • WorldatWork Society of Certified Professionals
  • Association for Computing Machinery
  • American Academy of Actuaries (AAA)
  • National Retail Federation (NRF), Benefits Council
  • National Association of Professional Benefit Administrators (NAPBA)
  • International Society of Certified Employee Benefit Specialists (ISCEBS)
  • American Society of Safety Professionals

Certifications

  • Certified Benefits Designation PICUS
  • Certified Corporate Wellness Specialist (CCWS)
  • Professional in Human Resources (PHR)
  • Cisco Certified Network Associate (CCNA)
  • Health and Welfare Plans Certification program
  • Life and Health Insurance License
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Plan Sponsor Professional (CPSP)
  • Professional Benefits Advisor (PBA)

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