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Skills

  • Tooth whitening
  • Dental radiography
  • Suture removal competency
  • Business operations
  • Sealants (SE)
  • Healthcare administration
  • Multi-Task Management
  • Computer literate
  • Child tooth charting
  • Certification in Oral Maxillofacial Surgery

Work Experiences

  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Collaborated with management to implement a referral incentive program, resulting in a 77% increase in new patient sign-ups in 18 months.
  • Reviewed X-rays to assist patients in deciding on the best treatment options.
  • Achieved results within 10 months.
  • Created each child's treatment plan in collaboration with the In-Home Support Counselor.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Acted as a team leader, organizing all treatment and placement activities.
  • Achieved a 8% increase in patient consultation completions.
  • Collaborated with the purchasing team.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Creative and personable, with the ability to create simple presentations to help patients find the best treatment and payment options.
  • I've worked with people of all ages.
  • Patient relations expert with a knack for ensuring patient comfort with treatment plans and financial arrangements.
  • Fluoride treatments, prophylaxis, soft tissue management, scaling and root planning, and digital x-rays are all skills that a dental hygienist has.
  • Dedicated to learning, growing, and succeeding in Dental.
  • Communication experience with patients to aid in procedure guidance for specific dental needs.
  • Treatment Coordinator is a caring and skilled Treatment Coordinator who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Treatment Coordinator is a well-organized Treatment Coordinator who is well-versed in healthcare processes and administrative requirements.
  • Expertise in dental procedures and treatment plans.

Accomplishments

  • Developed and implemented a patient tracking system that enhanced treatment progression monitoring and reduced lost records by 15%.
  • Facilitated monthly team seminars to strengthen understanding of new treatment options and insurance procedures, improving team productivity by 15%.
  • Implemented new patient intake protocols, decreasing registration time by 14 minutes and improving patient satisfaction ratings.
  • Proactively communicated with patients about their treatment options and billing processes, resulting in a 28% improvement in patient understanding and satisfaction.
  • Increased sales 5% over the past year.
  • Standardized the consultation process, reducing wait times and increasing new patient consultation rates by 51%.
  • Mentored over 12 dental assistants.
  • Coordinated with insurance companies to resolve discrepancies in coverage, achieving a reduction in claim processing times by 55%.
  • Streamlined the communication process with insurance companies, which increased the pre-authorization approval rate by 32%.
  • Worked closely with a multidisciplinary team to coordinate complex patient care cases, ensuring treatment plans were executed without delays.

Affiliations

  • American Academy of Dental Group Practice (AADGP)
  • National Society of Certified Healthcare Business Consultants (NSCHBC)
  • American Association of Healthcare Human Resources Administration (ASHHRA)
  • Healthcare Compliance Association (HCCA)
  • National Association of Healthcare Access Management (NAHAM)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • International Council of Nurses
  • Freemason
  • American Association of Dental Office Managers (AADOM)
  • Project Management Institute

Certifications

  • Lean Six Sigma Green Belt Certification - framework
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Insurance Claims Specialist (CICS)
  • Advanced HIPAA Certification - 2019
  • Project Management Professional (PMP)
  • Certified in Healthcare Privacy and Security (CHPS)
  • Healthcare Compliance Officer (HCO) Certification - Summit Group
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Healthcare Auditor (CHA)

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