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Skills

  • Conflict resolution
  • Risk assessment and mitigation
  • Customer service
  • Flooring material selection
  • First Aid/CPR
  • Critical Thinking and Problem Solving
  • Inventory management
  • Team building
  • Customer relationship management
  • Marketing strategy

Work Experiences

  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Achieved a 65% increase in job efficiency.
  • Achieved 15 consecutive days of zero workplace incidents.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Successfully introduced new product lines that resulted in a 4% increase in annual profits.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Completed projects under budget by $4.
  • Increased sales by 2% by providing purchase advice and promoting additional products.
  • Achieved in 2016.

Summaries

  • Adaptable Flooring Supervisor with expertise in handling large-scale installations across multiple job sites. Prioritizes risk assessment and mitigation, ensuring a smooth process from start to finish.
  • Clear understanding of project management and process improvement as well as risk assessment training.
  • Adept at increasing operational efficiency across all job sites.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Flooring Supervisor with 5 years of experience supervising employees in metric environments.
  • Achieved material cost savings of $7 per project.
  • Adept at maintaining client relations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Able to manage competing deadlines.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed and delivered training programs for Power BI installation, reducing training time by 40% and improving workmanship quality.
  • Improved project handover process by implementing thorough floor inspection protocols, reducing final punch list items by 50%.
  • Coordinated multiple cross-functional teams to successfully manage procedure, leading to a 22% reduction in customer complaints and post-installation repairs.
  • Collaborated with team of 5 in the development of framework.
  • Implemented on-the-job training programs for new flooring materials and tools, elevating team throughput by 36%.
  • Designed and implemented a quality assurance process for inspecting flooring materials prior to installation, reducing faulty material use by 21%.
  • Managed quality control audits for flooring projects, addressing potential defects early and improving final pass rates by 37%.
  • Trained a team of 5 flooring installers in the use of Asana, which shortened job completion times by 50% without sacrificing quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the restructuring of installer workflows, optimizing labor deployment and boosting team efficiency by 79% on large-scale projects.

Affiliations

  • Association for Computing Machinery
  • National Fire Protection Association (NFPA) – Floor Safety Standards Member
  • Rotary International
  • National Wood Flooring Association (NWFA)
  • Society of Women Engineers
  • Freemason
  • International Association of Administrative Professionals
  • Project Management Institute
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • National Association of Floor Covering Distributors (NAFCD)

Certifications

  • Certified Maintenance Manager (CMM)
  • Certified Public Accountant
  • Certified Sub-floor Testing Technician
  • Wood Floor Maintenance Technician Certification from the National Wood Flooring Association (NWFA)
  • Forklift Safety Certification
  • NFMA Waterproof Flooring Installer Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Floorcovering Installation Standards & Practice Certification from FCILB
  • Certified Remodeler through National Association of the Remodeling Industry (NARI)
  • Lean Six Sigma Yellow Belt Certification

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