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Skills

  • Competency Model Design
  • Continuous Learning Culture Development
  • Organization
  • Contract negotiation
  • Training program development
  • Instructional design
  • Supervision
  • Project organization
  • Resource planning
  • Talent management

Work Experiences

  • Achieved a Outstanding Service Award for excellence in training.
  • Assisted senior management in making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Annual salary surveys were conducted, and a company salary budget was developed, analyzed, and updated.
  • Advanced product knowledge across human resources.
  • Served as a staff advocate, encouraging and assisting category in identifying and resolving conflicts.
  • Conducted thorough needs analysis.
  • Authored diverse e-learning modules for sales.
  • Upgraded a legacy HRIS system to new technology to minimize business impact.
  • Collaborated with the product team to improve certification training for Adobe Creative Suite, leading to a Excellence Award for excellence in employee education.
  • Achieved President's Club for 2020.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Boosted team morale through tailored coaching efforts.
  • Achieved measurable 75% increase in effectiveness.
  • Achieved company-wide adoption of method.
  • Collaborative professional known for partnering with HR to continuously track employee training, yielding a 79% improvement in overall team competencies.
  • Achieved a decrease in turnover by 56%.
  • Agile New Hire Training Lead excelling in adapting processes and workflows to remote work environments, shortening integration times for new virtual teams by 12 days.
  • New Hire Training Lead with 16 years of successful process improvement and strategic planning experience.
  • Agile New Hire Training Lead.
  • Achieved 19% higher conversion rates.

Accomplishments

  • Facilitated workshops on leadership and team collaboration skills for new supervisors, leading to a 84% improvement in team productivity.
  • Designed and launched e-learning modules on QuickBooks, resulting in a 19% improvement in employee retention after the first 90 days.
  • Analyzed training feedback data to identify gaps in content, leading to curriculum updates that improved training satisfaction scores by 64%.
  • Trained 11 employees on process improvement techniques, which resulted in a 82% time reduction in daily operations.
  • Implemented data-driven training materials that led to enhanced performance, increasing team efficiency by 46% within three years.
  • Trained a cohort of 13 employees in Boston, improving customer satisfaction impact metrics by 24%.
  • Leveraged system to model performance-improvement scenarios, ensuring new hires met process KPIs within the past year.
  • Implemented new safety training for operational teams, cutting workplace incidents by 50% in three years.
  • Created multilingual training content for locations in Phoenix, enabling 17 employees to meet productivity benchmarks sooner.
  • Streamlined the onboarding process for new hires during a company restructure, reducing the time to product knowledge mastery by 2 weeks.

Affiliations

  • Corporate Learning Network
  • Learning and Development Accelerator Network
  • Association of Information Technology Professionals
  • Society of Organizational Learning (SOL)
  • Association for Supply Chain Management (APICS)
  • HR Leadership Training Organization
  • International Society for Performance Improvement (ISPI)
  • Association for Computing Machinery
  • Leadership Education and Development (LEAD) Community
  • Microsoft Certified Educator (MCE)

Certifications

  • CPD Certified: Learning and Development Professional
  • Instructional Design Certification – Association for Talent Development (ATD)
  • Change Management Certification – Prosci
  • Train-the-Trainer Certification (AHRI Institute)
  • eLearning Developer Certification (Adobe Captivate)
  • Certified Public Accountant (CPA)
  • Advanced Instructional Design Certification (Coursera)
  • Virtual Training Mastery Certification (ATD)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)

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