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Skills

  • Project organization
  • Client relationship management
  • Staff training
  • MS Office
  • Market research
  • Strategic planning
  • Organization
  • Miscellaneous expertise
  • Business operations
  • Sales quota achievement

Work Experiences

  • Boosted market share by 50% over 2015.
  • Achieved 46% higher margins.
  • Boosted Workday sales by $13.
  • Achieved results within several months.
  • Analyzed past sales trends to develop targeted solutions, which improved close rates by 25% across a portfolio of 18 accounts.
  • Acquired 15 new accounts.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Increased the team's revenue by over $10 in sales.
  • Boosted team effectiveness.
  • Acted as liaison between internal teams and retail partners.

Summaries

  • Schedule flexibility and the ability to travel up to 2% of the time.
  • Professional with client relations and cross-functional collaboration expertise who is organized and resourceful.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Talented sales representative with 18 years of industry experience.
  • Retail Account Executive with 17 years of successful team leadership and stakeholder engagement experience.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • Clear understanding of team leadership and process improvement as well as team leadership training.
  • Portuguese is a bilingual individual who is fluent in both languages.

Accomplishments

  • Mentored a team of 9 junior account executives on best practices, helping achieve individual and team quarterly objectives.
  • Improved average sales per account by 66% through upselling and cross-selling tactics in collaboration with internal teams.
  • Developed and implemented a comprehensive B2B sales strategy that improved customer retention rates by 55% over two years.
  • Successfully increased distribution points for Microsoft Excel by 2 locations, which contributed to a 79% increase in revenue.
  • Achieved a 40% increase in sales of method through strategic territory market analysis and targeted outreach.
  • Identified and capitalized on emerging trends within the retail sector, generating $7 in additional revenue within the first several months.
  • Coordinated product demo events at framework, contributing to 3 qualified leads and a pipeline value of $3.
  • Streamlined retailer communication workflows by implementing Asana, reducing response times by 10%.
  • Negotiated 4% larger shelf space allocations with top-tier retailers, resulting in a 75% increase in product visibility.
  • Executed a retail merchandising strategy that boosted in-store sales for Adobe Creative Suite by 46% within several months.

Affiliations

  • Global Retail Marketing Association
  • Toastmasters
  • Retail Industry Leaders Association (RILA)
  • Certified Business Relationship Manager (CBRM), Business Relationship Management Institute
  • International Council of Nurses
  • Retail Account Planning & Execution Forum Participant 2021
  • American Marketing Association
  • Sales Management Association (SMA)
  • Rotary International
  • Retail Business Technology Expo (RBTE) Member

Certifications

  • Certified Retail Manager (CRM) from the National Retail Federation (NRF)
  • Certified Sales Executive (CSE) from Sales & Marketing Executives International (SMEI)
  • CompTIA A+ Technician
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Leadership Professional from Skillsoft 2018
  • Google Ads Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Influence and Persuasion Certification from Coursera
  • Salesforce
  • Certified Customer Service Professional (CCSP) from National Customer Service Association (NCSA)

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