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Skills

  • Communications
  • Fast performance turnaround management
  • Framework equipment
  • First Aid/CPR
  • Customer service
  • Customer feedback analysis and improvement
  • Concession sales and inventory tracking
  • Audience flow coordination
  • High-pressure decision making
  • Payment processing

Work Experiences

  • Communicated delays to patrons.
  • Achieved 50% enrollment growth in the first quarter.
  • Complied with ITIL standards.
  • Assisted security team by monitoring CCTV footage during large-scale events, contributing to the detection and prevention of 12 security incidents.
  • Achieved results within the first year of implementation.
  • Administered pre-show announcements.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 33% item recovery success rate.
  • Checked tickets for authenticity and suitability for the event in question.
  • Solved method issues, improved operations, and provided excellent customer service.

Summaries

  • Adhered to COVID-19 safety protocols.
  • Consistently acknowledged for exceptional guest service.
  • Award-winning Theater Usher.
  • Theater Usher is a multi-talented Theater Usher who is consistently rewarded for planning and operational improvements.
  • Usher is a dedicated worker who excels at security, maintenance, and cleaning.
  • Theater Usher with 12 years of successful budget management and risk assessment experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Assisted in managing VIP guests at Seattle.
  • Collaborated with technical staff and managers.
  • Achieved 28% audience satisfaction.

Accomplishments

  • Achieved a 65% perfect attendance record, covering critical ushering responsibilities during all scheduled shifts throughout 2020.
  • Collaborated with box office to handle last-minute seating adjustments, resolving 14 patron disputes and ensuring positive experiences for all attendees.
  • Managed front-of-house responsibilities including distributing show programs and assisting with last-minute ticketing issues for a 2-seat theater.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained cleanliness in all areas of the theater lobby and restroom facilities by following strict health protocols, significantly reducing complaints by 61%.
  • Played a critical role in emergency evacuations, ensuring safe exit for 7 patrons during theater drills or actual emergencies.
  • Guided patrons to their seats efficiently, improving flow and reducing wait times by 56% during peak performances.
  • Collaborated with event management team to streamline start times, contributing to a 51% improvement in event punctuality.
  • Offered accessible seating options to 18 patrons, leading to a 33% increase in customer satisfaction surveys.

Affiliations

  • Box Office Managers and Ticketing Professionals Association
  • National Guild of Ushers and Audience Managers
  • National Association of Theatre Owners (NATO)
  • Society for Performing Arts Professionals
  • Front of House Manager's Guild
  • Association of Concessionaires and Merchandisers
  • Project Management Institute
  • Rotary International
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals

Certifications

  • Digital Ticketing Systems Certification Jira – 2024
  • Certified Public Accountant (CPA)
  • Certified Usher in Theatrical Operations Vantage – 2015
  • Certified Front of House Manager Cedar Works – 2015
  • Salesforce
  • Cash Handling Certification Brightline – 2017
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certification in Crowd Management Harbor & Co. – 2016

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