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Skills

  • Team management
  • Improving customer satisfaction rates
  • Bloodborne pathogen training
  • Equipment maintenance scheduling
  • End-of-day reporting
  • Project organization
  • Conflict resolution
  • HAZMAT knowledge
  • Work orders
  • Client communication

Work Experiences

  • Achieved a 27% cost reduction.
  • Collaborated with security teams to ensure all cleaning activities were aligned with safety protocols, resulting in zero incidents during several months.
  • Identified facility issues, such as repair needs and major maintenance issues, and reported them to management.
  • Assumed additional responsibilities in team lead’s absence.
  • Lifted supplies, equipment, and heavy furniture with hand trucks or by hand.
  • Adhered to strict timelines.
  • Composed daily performance reports.
  • Achieved zero incidents during two years.
  • Assumed additional responsibilities in team lead’s absence, including managing daily schedules and supply orders with no drop in operational standards.
  • Contributed to a boost in repeat business.

Summaries

  • Achieved satisfaction ratings above 44%.
  • Achieved 19% positive client feedback.
  • Cleaning Crew Member with 10 years of successful data analysis and strategic planning experience.
  • Achieved a 70% reduction in supply costs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Offering 8 years of experience cleaning rooms, supervising laundry, and keeping an eye on the grounds for general maintenance.
  • Adept at efficiently cleaning high-traffic facilities.
  • Achieved cost savings.
  • Trained in operating equipment, handling chemicals, and restocking supplies.
  • Skilled Cleaning Crew Member with over 8 years of housekeeping and custodial maintenance experience.

Accomplishments

  • Collaborated with team of 11 in the development of metric.
  • Proactively suggested the use of green cleaning products, resulting in a 75% reduction in the use of harmful chemicals.
  • Resolved chronic issues with supply shortages by implementing an automated inventory tracking system, cutting down order delays by 5 days.
  • Ordered and managed cleaning supplies for a multi-story office building, ensuring budget adherence without sacrificing quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established a detailed floor-cleaning and polishing protocol, recognized by management for enhancing client retention rates by 71%.
  • Participated in the rollout of a digital time-tracking solution for all sanitation tasks, improving workflow transparency and task completion times by 72%.
  • Helped Harbor & Co. Meet and exceed client cleanliness expectations by developing customized service approaches for high-maintenance areas.
  • Set up cleaning zones and schedules during holiday rush hours, leading to a 27% reduction in customer complaints.
  • Collaborated with team leads to create an optimized shift rotation for higher efficiency, reducing overtime hours by 3 per month.

Affiliations

  • American Marketing Association
  • Certified Chemical Hazards Specialist (CCHS)
  • Hospitality Facilities Management Association (HFMA)
  • National Environmental Health Association (NEHA)
  • Custodial Management Association
  • Janitorial Store Members Network
  • Association for Computing Machinery
  • National Association of Health Care Assistants (NAHCA)
  • American Cleaning Institute
  • Certified Floorcare Technician by IICRC

Certifications

  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Janitorial Software Proficiency Certification (e.g., CleanTelligent)
  • Certified Custodial Technician (CCT) by Northwind
  • Certified Cleaning Technician (CCT) by IICRC
  • Certified Green Building Custodian by Harbor & Co.
  • HEPA Filtration Cleaning Professional Certification
  • Environmental Services Technician (EST) Certification
  • Chemical Safety Management Certification by Harbor & Co.
  • Google Certified Professional Cloud Architect

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