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Skills

  • Customer satisfaction improvement
  • Process improvements
  • Web development
  • Operating systems
  • Virtualization
  • Technical analysis
  • Compliance with regulatory requirements
  • Staff training
  • Process improvement
  • Continuous improvement methodologies (Kaizen, Six Sigma)

Work Experiences

  • Was in charge of planning, implementing, monitoring, and evaluating a classroom instructional program.
  • Met with parents to resolve educational priorities and issues that were at odds.
  • Authored user-friendly QA protocols.
  • Championed a new QA software system resulting in a 67% reduction in error reporting time.
  • Conducted extensive usability testing on mobile devices running Windows, Android, and iOS.
  • Achieved adherence to stringent market standards.
  • Conducted evaluations in order to identify weak areas and problematic issues, as well as to promote corrective measures.
  • Aided in the creation of a student-led after-school tutoring program for underprivileged students.
  • Evaluated software bugs and documented my findings, as well as resolution techniques, for distribution to Quality Assurance Officers.
  • Designed and implemented an after-school college application essay writing workshop for students.

Summaries

  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Within Education and Training, senior Quality Assurance Officer and outstanding performer in budget management and risk assessment.
  • Thought-leader and strategic manager with a track record of achieving dramatic results by pushing the boundaries of what is possible.
  • Motivating leader with a friendly and adaptable personality.
  • Experienced Volunteer category Teacher with a track record of success as a guide and instructor.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • A caring elementary school teacher with experience working in classrooms with a variety of students.
  • Strengths in workflow optimization and data analysis backed up by Education and Training training.
  • Taking on new professional challenges that provide opportunities for advancement.
  • Exceptional Training Officer with 10 years of experience in standard settings.

Accomplishments

  • Resolved product issue through consumer testing.
  • Improved error tracking and resolution time by 79% through the implementation of a new error reporting system.
  • Created and tracked KPIs for sales, leading to 16% improvement in overall operational efficiency.
  • Led efforts in achieving Scrum Master compliance, which improved market access for product lines in Columbus.
  • Developed error reporting system that reduced time to resolve non-conformance issues by 58%, improving process reliability.
  • Technology Integration: Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
  • Championed a proactive quality improvement initiative that led to a 37% decrease in defects across procedure.
  • Collaborated with cross-functional teams in 13 locations, achieving company-wide compliance with new quality standards.
  • Implemented FMEA for key product line and reduced potential framework failures by 84%, improving product safety and reliability.
  • Student Mentor: Volunteered as temporary student guidance counselor to help resolve student personal issues.

Affiliations

  • Certified Quality Auditor (CQA) Lean
  • Society for Maintenance & Reliability Professionals (SMRP)
  • Lions Club
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • ASQ Biomedical Division Membership
  • Cross-Functional Team Leadership Certification Program
  • Project Management Institute (PMI)
  • American Society of Safety Professionals
  • American Medical Informatics Association

Certifications

  • Root Cause Analysis (RCA) Certified Practitioner – Northwind
  • Certified Test Manager (CTM) - ISTQB
  • Certified Regulatory Compliance Manager (CRCM) - Ironclad Systems
  • First aid and CPR certified
  • Salesforce
  • ISO 45001 Occupational Health and Safety Lead Auditor Certification
  • Failure Mode and Effects Analysis (FMEA) Certification
  • ISO 13485:2016 Lead Auditor Training – Ironclad Systems
  • Automated Software Testing Certification – SAP
  • Association for Project Management (APM)

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