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Skills

  • Technical analysis
  • Hardware and software installation
  • Data collection and analysis
  • Virtualization
  • Risk assessment and mitigation
  • Customer complaint reduction strategies
  • Network development and administration
  • Compliance Oversight
  • Continuous improvement methodologies (Kaizen, Six Sigma)
  • Data-driven decision making

Work Experiences

  • Achieved recertification ahead of schedule.
  • Tested and operated mixers to ensure proper calibration while also scheduling routine, preventive, and corrective maintenance to keep production workflows running smoothly and meet output targets.
  • Achieved a 54% reduction in waste material.
  • Worked with ServiceNow to identify and track defects, as well as assist developers in resolving issues by completing additional tests.
  • Conducted extensive quality assurance training both in person and over the phone.
  • Graded lesson notes, corrected errors, and offered helpful advice on written assignments to help students improve their writing communication skills.
  • Oversaw teachers' and professors' academic work to ensure compliance with teaching quality standards.
  • Planned and created test plans for system projects that used standard and system technologies.
  • Achieved adherence to stringent market standards.
  • Achieved a 81% reduction in error reporting time.

Summaries

  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • Thought-leader and strategic manager with a track record of achieving dramatic results by pushing the boundaries of what is possible.
  • Strengths in workflow optimization and data analysis backed up by Education and Training training.
  • Over 10 years of experience in Education and Training, I've developed excellent communication, conflict-management, and coaching skills.
  • Asana expert and technologically savvy.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.
  • Youth Specialist who is eager to assist system children in improving their behaviors, social skills, and educational abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Experience in cross-functional collaboration and data analysis is available.
  • Excellent cross-functional collaboration, client relations, and workflow optimization abilities.

Accomplishments

  • Initiated the development of a KPI dashboard for budget management, providing real-time status updates and improving decision-making.
  • Reduced cycle times in quality checks by 33% through process optimization and automation strategies.
  • Collaborated with cross-functional teams in 13 locations, achieving company-wide compliance with new quality standards.
  • Curriculum Development: Tailored educational curriculum to students with range of learning styles, disabilities, strengths, and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% avg. to 87% avg.
  • Research: : process category
  • Student Motivation: Developed materials for after-school book club to motivate student to read classic novels and increase literacy among middle school students.
  • Spearheaded a continuous improvement initiative that resulted in a 72% increase in production yield.
  • Targeted Development: Met with parents and guardians to discuss children's progress and to determine priorities and resource needs. :
  • Conducted in-depth risk assessments to preempt potential disruptions, reducing downtime during production by 65%.
  • Implemented FMEA for key product line and reduced potential framework failures by 84%, improving product safety and reliability.

Affiliations

  • Quality Management Research Center (QMRC)
  • American Society for Quality (ASQ)
  • Lions Club
  • Certified Quality Auditor (CQA) Lean
  • Association for Supply Chain Management (APICS)
  • International Quality Federation (IQF)
  • International Association of Administrative Professionals
  • Food and Drug Law Institute (FDLI)
  • Certified Pharmaceutical GMP Professional (CPGP)
  • Quality Management Division, American Society for Quality

Certifications

  • Certified Quality Auditor (CQA) - standard
  • CompTIA Network+
  • Certified Associate in Project Management (CAPM) - PMI
  • Root Cause Analysis (RCA) Certified Practitioner – Northwind
  • Utah Substitute Teacher Certificate, current
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • ESL
  • Quality Engineering Certificate – method
  • Certified Quality Improvement Associate (CQIA) - ASQ
  • ISTQB Foundation Level Certification – ISTQB

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